- sarahhealyAsked on August 09, 2017 at 01:24 AM
I'm receiving survey replies as an email, but they are also populating as submissions on the JotForm website. It started last night, is there a way to stop the emails coming in?
It's not for every submission either, it's just random submissions?
- JotForm SupportBJoannaAnswered on August 09, 2017 at 04:07 AM
I am not sure if I understood your issue correctly.
When the form is submitted you will receive the email Notification to the email address that is set as the recipient email of the Notification and the submitted data will also be shown on the submission page of your form.
If you do not want to receive emails when the form is submitted you need to delete the email Notification.
I also saw that the email address of your account is in the bounce list. Our system gave the following result:
email@example.com is IN the bounce list
Reason(s) : smtp; 554-esa19.dhl.iphmx.com 554 Your access to this mail
I removed your email address from the bounce list.
Let us know if you need further assistance.