I'm receiving survey replies into my email

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    sarahhealy
    Asked on August 09, 2017 at 01:24 AM

    I'm receiving survey replies as an email, but they are also populating as submissions on the JotForm website. It started last night, is there a way to stop the emails coming in?

     

    It's not for every submission either, it's just random submissions?

     

    Thanks, 

     

    Sarah 

  • Profile Image
    BJoanna
    Answered on August 09, 2017 at 04:07 AM

    I am not sure if I understood your issue correctly. 

    When the form is submitted you will receive the email Notification to the email address that is set as the recipient email of the Notification and the submitted data will also be shown on the submission page of your form. 

    Setting Up Email Notifications

    How to View Form Submissions

    If you do not want to receive emails when the form is submitted you need to delete the email Notification. 

    How to Delete Notifications/Autoresponder

    I also saw that the email address of your account is in the bounce list. Our system gave the following result:

    sarah.healy@dhl.com is IN the bounce list 

    Reason(s) : smtp; 554-esa19.dhl.iphmx.com 554 Your access to this mail

    I removed your email address from the bounce list. 

    How to Remove Your Email Address from Bounce List

     

    How to Prevent Email Bouncing Related Issues

    Let us know if you need further assistance.