Completed forms not being e mailed

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    Asked on February 02, 2018 at 02:05 PM

    Checked the bounce list and that's not the issue.

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    Answered on February 02, 2018 at 02:12 PM

    I checked our email logs for your address and the emails to appear to be sending from our end. 


    You can check the same logs if you would like:

    Check your spam/junkmail folder to ensure they are not being filtered there.

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    Answered on February 02, 2018 at 04:43 PM
    Thanks. Tried a test e mail and it worked. But still no trace of the most recent submission. Also, is there a way to view or unmask the credit card #? The middle 8 numbers are ## out in the body of the mail, but complete when I download as a PDF. Since I didn’t receive the e mail, I’m not able to access the complete credit card # that’s been submitted. Thanks!
    Jeffrey Frank, LCSW
    In-Office and Online Therapy (DC & FL)
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    Answered on February 02, 2018 at 06:00 PM

    You may try adding a new email notification to the form to see if that makes any difference:

    Setting up Email Notifications

    Also, whitelist the emails coming from the sender if possible.

    On the other note, I have to inform you that collecting credit card data is prohibited according to our terms. The credit card fields must be removed. The alternative that you may consider is the payment integrations in authorization mode. For example, with Stripe integration in authorization mode you can collect valid credit card details (e.g. authorize $0.01 USD) and charge custom amount payments through your Stripe account later.

    We also support regular online payment forms: Order Form BasicsSetting Up Your First Order Form.