How do I change the e-mail address for a basic form as it just send to my registered e-mail?

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    mradamdennis1123
    Asked on March 23, 2018 at 10:18 AM

    Hello... how do I change the e-mail address for a basic form as it just send to my registered e-mail ... it needs to go to info@sunnymead-farm.co.uk


    Please advise

    Adam

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    Jan
    Answered on March 23, 2018 at 11:52 AM

    You can change or update the email recipient of the notification in the Emails settings. Here's how:

    1. In the Form Builder, click "Settings" in the top menu. Go to the "Emails" section. Select the Notification and then click the "Edit" button. 

    2. Go to the "Recipients" tab. Here you'll see the Recipient Emails where you can add or remove a recipient.

    3. Click the "Save" button when you're done.


    Hope that helps. If you have any questions, let us know. Thank you.

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    mradamdennis1123
    Answered on March 23, 2018 at 12:43 PM
    I followed these instruction earlier and they still do not work .. Please
    advise
    ...
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    mradamdennis1123
    Answered on March 23, 2018 at 12:43 PM
    IT still comes through to gmail !?!???
    ...
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    Jan
    Answered on March 23, 2018 at 01:36 PM

    Are you referring to the email notifications or to the autoresponder?

    The email notification is the email alert that you will receive when someone completed your form. While the autoresponder is the email that the submitter will receive after submitting the form.

    Based on the screenshot you provided, it seems that it is an autoresponder email. The email address entered in the email field will be used as the recipient of the autoresponder.

    I checked the email logs and I can see that the notification emails are being sent successfully to the assigned recipient. Here's a screenshot:

    152182602603-24-29c6w.png

    Please take note that if you use the "Test Email" button, the emails always be sent to the account's email address.

    This email address (info@sunnymead-farm.co.uk) is not on the bounce list. I recommend you to check the Spam folder or Junk mail.

    If you are still having issues with the email notification, then please use your own SMTP as the Sender Email. Here's how: How-to-Setup-SMTP-for-a-Form.

    Related guides:
    Why-Am-I-Not-Receiving-Email-Notifications
    How-to-Prevent-Email-Bouncing-Related-Issues

    Hope that helps. Thank you.