Submission limit: Upload Spcae

Hey I have received an email that I have reached my maximum space for jot form. I thought it was a free app to be used as freely as possible, I wasn’t aware there would be limited space. What is the price points for continuing to use the app?

Hi Chloe, thank you for contacting support.

Please note that for free accounts, you can only accept 10 payment submissions per month. If you want to accept more, you can upgrade your account to a higher plan. Please see this page for our pricing: https://www.jotform.com/pricing/.

To know more about our account usage and limits, please refer to this guide: understanding-your-account-usage-and-limits

Please check and let us know if you have further questions.

Hey,
The people submitting arent paying on jot form, do I still need to increase space?
Chloe
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Hi Choe,

As per checked on your account, your uploaded files already reached 205.56 MB right now, which is beyond the subscription's upload space limit of 100MB only (for FREE accounts).

There are two ways on how to lift the over-limit status of the account. You may either upgrade to a paid plan with higher upload space allocation or delete the existing submission that has uploaded files in it.

If you choose the second option, you can free up your account's upload space utilization by manually deleting the submissions that have file attachments in them. However, be mindful that this process cannot be undone.

Complete guide: How-to-Delete-Form-Submission-Data 

So, I strongly urge you to make a backup copy of your Submission Data just if you'd still need them in the future. There are plenty of ways to do that. Feel free to pick one that will work for you:

Related guides:

How-to-Export-All-of-Your-Data-at-Once

How-to-Download-Form-Submissions-as-Excel-CSV-PDF

How-to-Download-the-Submission-Files

I hope this helps. Let us know if you have further questions.