- booker12Asked on July 08, 2016 at 10:19 AM
Despite our best efforts our email keeps going into the bounce list. When this happens we have to manually go through and check all of the submissions on all of our forms. We have just about 100 different forms. This of course is incredibly time-consuming.
Is there a method for having all of the submissions from all the forms downloaded at once?
- CharlieAnswered on July 08, 2016 at 12:21 PM
Apologies for the inconvenience.
Have you checked this guide on how to prevent being added in the bounce list: https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues
The email address is usually added in the bounce list if the recipient refuses or rejects the incoming emails. This happens if they see that the email is suspicious, like a spam or an unauthorized source. I strongly suggest that you use your own email address' SMTP details as the sender, with that, the email alerts will be sent using your OWN mail servers. Here's a guide that you can follow: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
To know which email alerts are failing, you can check your form's email history by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History. After that, you can then check the email addresses if they are in the bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
If you wish to download all the submissions, here are some guides that might help:
I hope that helps. Let us know if you need further assistance.
- booker12Answered on July 08, 2016 at 12:46 PMNew response received
Thank you. I will look at those
"How to Setup Email Alerts to Prevent Email Bouncing Related Issues"
This title is kind of misleading. Not telling you how to "be alerted"
If Jotform would simply alerts us that our emails are being blocked this
would save a lot of headaches for a lot of users.
- CharlieAnswered on July 08, 2016 at 01:24 PM
Apologies for the confusion. This guide How to Setup Email Alerts to Prevent Email Bouncing Related Issues, will walk you through on how to setup your "Email Alerts" properly to avoid being added in the bounce list. I just noticed that it is indeed quite misleading or causes some confusion. We will take note on that and we'll have it improved.
Unfortunately, it would be quite hard to notify a user if his/her email address was added in the bounce list. You'll need another email where we can send alert, it's possible that the backup email may be in the bounce list. Or do you mean to say a warning message will pop-up once you logged in to your JotForm account telling you that an address was added in the bounce list?
The bounce list is also just a list that tells us that an email provider rejected the emails, that it does not want the emails that we are sending. So email alerts will stop sending there. Usually your email provider also does not inform the user if they are blocking a source. They simply rejects them for different kinds of reasons. There are also cases that email addresses are NOT in the bounce list BUT they are not receiving our email alerts. It's possible that they were marked as spam, moved in the trash folder or were silently being blocked by the email provider.
For now, there's no automated way to inform a user if an email is failing to send on a specific address. But there are indeed ways on how to prevent it as mentioned on the guides I have shared.
We will take note of this feedback. Again, we apologize for the inconveniences that this have caused you.
- booker12Answered on July 08, 2016 at 01:46 PMNew response received
I noticed on the directions that there should be a name in the name field
from the form for the email alert.
It is not uncommon for our customers to leave the name field blank. Do you
think that is causing some of the emails to bounce?
- CharlieAnswered on July 08, 2016 at 02:31 PM
I cannot exactly confirm because it depends on the email provider receiving the emails. Some are checking the email headers if there are missing information that might raise suspicion that the email is a spam or somewhat unwanted. The "Sender Name" will be part of the mail header, so if it is blank, it could prompt a security concern, causing the email to bounce.
If you are worried about your email provider seeing JotForm as a possible spam and doesn't want to receive emails from us. Then the next step to resolve the issue is to use your own mail servers as the sender via SMTP, here's a guide I have mentioned on my earlier posts: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
- booker12Answered on July 08, 2016 at 03:46 PMNew response received
Okay thank you we will do that