Almost reaching the upload space on my account

I have downloaded and delete multiple file however my account still says I am reaching my space limit. Is there something else I need to do to clear the system once I delete the uploaded files?

Hi Alicia,

Thanks for reaching out to Jotform Support. I understand how upsetting this is. I’m going to do my best to resolve it for you. I checked your account and I noticed that you're reached your Uploads space limit. Under the Bronze plan, you have 578.22 MB / 1.00 GB upload space. I've cleared the form caches on your account. you can access it right now.

Additionally, to free up the upload space, you'll have to delete your submissions. Please note that Download all the submissions just in case you need them for future instances. Reference Guide: How to Download the Submission Files. After that, you can go to form submissions and delete the submissions. This will free up the upload space. Reference guide: How to Delete Form Submission Data Or, you can also upgrade your account to a higher plan to increase your account limit. To understand your account limits and usage better please check this guide for more details.

Please note that deleting submissions in Jotform Tables does not permanently delete the data. They are kept in the trash folder for 30 days. This allows you to restore submissions as needed. The deleted submissions in the Trashed entries folder must be Purge. To permanently delete the trashed submissions. You can follow the steps below:

1. Open the main tab’s menu using the three-dot icon next to it.
2. Select Trashed entries from the menu.
3. In the Trash pane on the right, choose the submissions to delete, then select Delete Forever.
4. Finally, select Delete in the confirmation dialog.

Let us know if you need any other help.