Mollie integration > Sell Subscription: Unprocessable Entity error on submit

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    himadrisanyal
    Asked on November 07, 2021 at 07:27 AM

    Hi,

    I tried to use the subscription payment option with Mollie but it fails every time with any payment option (sepa, klarna, giro, paypal etc etc) enabled in Mollie. Though the one time payment works fine.

    I have used some of these payment options separately with jotforms and have seen that subscription method worked. But not via Mollie.

    Can you please check if the Mollie integration for subscriptions is working fine?

    regards.

    Screenshot
  • Profile Image
    Mark_Louis
    Answered on November 07, 2021 at 07:40 AM

    Hi,

    Thanks for reaching us.

    Here are the steps to integrate Mollie with your Jotform form:

    1. In the Form Builder, click the Add Form Element button.

    2021-02-24-009.png

    2. Go to the Payments tab, search for Mollie and click on it to add.

    2021-02-24-019.png

    3. In the integration window, click the Connect button and log in to your Mollie account on the next popup window.

    2021-02-24-011.png

    In the Mode dropdown, you can choose:

    Live Mode means you are accepting live payments in the form.

    Test Mode means you are accepting sandbox payments in the form. This is ideal if you wish to test the integration before going live.

    2021-02-24-012.png

    4. After logging in, you will need to allow permission in the next window. This is required to authenticate your Mollie account and allow payments through JotForm. Click the Connect button to proceed.

    2021-02-24-013.png

    5. Once the permission is granted, the integration will display the Connected button, and you can now proceed with selecting the other options.

    2021-02-24-014.png

    Profile means your Website Profile set up in your Mollie dashboard. More details here: How Do I Link Multiple Websites to One Account.

    Currency. From Euro to US Dollars, Swiss Franc to Hungarian Forint; 28 currencies are supported by JotForm-Mollie integration. More details here: Online Payment Gateway Comparison.

    Payment Type. Our Mollie integration supports the Selling of Products and Subscriptions, User Defined Amount, and Donations.

    According to the selected Profile, Currency, Mode, and Payment Type; alternative payment methods change.  

    127131_mollieAPMs.png

    If there is no alternative payment method to be listed, a warning message is displayed.

    127132_mollieNoAPMs.png

    Klarna: Pay Later, Klarna: Slice It and Voucher requires extra Email and Billing Address as below. Users need to fill these fields if they want to pay one of these 3 options.

    127133_klarna.png

    6. Let’s choose Sell Products. Click the Continue button to proceed with adding the product items.

    2021-02-24-017.png

    7. Add the Product Items.

    2021-02-24-018.png

    8. After adding the products, save the changes and you’re good to go!

    Note that only the active payment methods from your Mollie’s Website Profile are displayed in the payment field. If you wish to display the other payment methods supported by Mollie, you would need to enable them under the Payment Methods of the chosen Website Profile. More details here: How Do I Activate Payment Methods in My Account.

    All transactions are logged in Jotform Tables and also sent to your Mollie account.

    To access Jotform Tables, please read this guide: How to View Form Submissions

    To look up the transactions on your Mollie account, please visit the following help guide from Mollie: How Do I Lookup Transactions on the Dashboard.

    More Related Guides:

    How-To-Add-Coupon-Code-in-the-Payment-Form

    How-to-Add-Shipping-Cost-to-Payment-Forms

    How-to-Add-Tax-to-Your-Payment-Form

    How-to-Add-Options-to-Payment-Forms

    Hope this helps. Have a great day!

    Mark

  • Profile Image
    himadrisanyal
    Answered on November 07, 2021 at 11:44 AM

    Hi,

    Many thanks for the detailed explanation. I have already performed exactly the same steps.

    Though the issue is that the subscription payment works fine in test mode (see the screenshot) but fails in live mode (see the original screenshot in the request).

    Can it be a bug associated with the live mode of mollie integration within jotform?

    regards1636303434_6188024af1089_Screen Shot 2021636303434_6188024a4c1ac_Screen Shot 202

  • Profile Image
    Vincent
    Answered on November 07, 2021 at 12:26 PM

    Hello,

    Please try using the form link: https://www.jotform.com/form/213086795242359

    Please screenshot the console error report if the issue happens again. You can follow this guide: https://www.jotform.com/help/453-how-to-get-a-console-report-from-most-common-browsers/

    To post a screenshot here on the support page, you can check this guide.

  • Profile Image
    himadrisanyal
    Answered on November 07, 2021 at 02:30 PM

    Hi,

    Here is a screenshot of the console when the failure happens.

    1636313428_618829543469e_Screen Shot 202

  • Profile Image
    Jonathan
    Answered on November 07, 2021 at 04:38 PM

    We apologize for the inconvenience. From the screenshot image you shared, the issue pointed to the payment method used.

    1636320959_618846bf69989_zzz 2021-11-08

    From the Mollie support page https://help.mollie.com/hc/en-us/articles/115000667365-What-is-the-minimum-and-maximum-amount-per-payment-method-

    there is min/max amount per payment method. It appears that your test submission was not within the min/max range amount of the payment method you used.

    Please retry test. Make sure the amount is within the min/max amount of the payment method you used.

    Do let us know if issue persist.




  • Profile Image
    himadrisanyal
    Answered on November 07, 2021 at 04:50 PM

    Hi Jonathan,

    The payment value is 180 euros (higher than the min allowed value of 1 euro). So yes, the problem still exist.

    regards

  • Profile Image
    John
    Answered on November 07, 2021 at 05:52 PM

    Hello @himadrisanyal - What are you trying to use in the following payment methods?

    1636325463_6188585747792_

    The error itself mentioned that the payment method selected doesn't accept recurring payments - maybe that payment method only accepts one time payment transaction.

    Let us know so we can have it checked and verify with our developers.


  • Profile Image
    himadrisanyal
    Answered on November 08, 2021 at 04:07 AM

    Hi,

    In my recent tests, I have been using giropay. But all payment gateways gives the same error. I have also tried these gateways seperately from another form in jotform and it worked without any issues.

    Meaning that we can be sure that payment gateways allow subscription and this is a generic error being shown from jotform.

    I rather suspect an integration issue(api call orchestration) in live mode, though I can only guess. The jotform team will know better.

    Regards.

  • Profile Image
    Nikola
    Answered on November 08, 2021 at 06:48 AM

    I tested your form and I was able to replicate the issue. I'll report it to our developers. If there is any update, we will inform you here.

  • Profile Image
    himadrisanyal
    Answered on November 09, 2021 at 05:07 AM

    Hi guys,

    Thank you very much for taking it up.

    Did you receive a feedback from the development colleagues?

    Any idea on how long it might take?

    Regards.

  • Profile Image
    Nikola
    Answered on November 09, 2021 at 06:19 AM

    We do not have any updates. Unfortunately, we can provide an ETA. If there is any update from our developers, we will inform you right away.