JotForm User Guide /

Billing

Billing

How to Check Invoices

1. Click on your account image and then click your username text link. (Click image below to view it larger) 2. Go to Billing page, scroll down and you should be able to see the "Invoices" section. Click the text "vie...

How Can I Cancel My PayPal Subscription?

If you are trying to cancel your subscription that you have created directly over PayPal and are receiving an error telling you that you should contact support, or you get a message that it will be cancelled manually and you need it cancelled now, yo...

How to Cancel a Subscription and Downgrade Back to Free

If you want to cancel your subscription, please follow the steps below:1. Make sure you are logged in using your JotForm account/username at http://www.jotform.com/login 2. First, click the human icon shape at the top right corner and click ...

How to Upgrade and Pay by Mail/Check/Money Order

1. Click the Upgrade button to your preferred plan.2. Select the Check/Purchase Order/Wire Transfer option. 3. Click the "Upgrade" button. This will open a new window for providing your personal and/or customer in...

How to Upgrade and Pay by Purchase Order

1. While on the pricing page, click the Upgrade button to your preferred plan.2. Select the Check/Purchase Order/Wire Transfer option.Note: There's a minimum amount required when paying via Purchase order since the...

How to change my Payment Method

This guide is only applicable for the subscriptions paid via FastSpring or Stripe, two of our trusted payment processors.Here's how:1. Click the user icon found on top of the page2. Click the Account text link3. Go to the Billing tab then cl...

How to Upgrade and Pay by Wire Transfer

1. Go to the Pricing page, click the Upgrade button to your preferred plan.2. Select the Check/Purchase Order/Wire Transfer option in the Payment Method(s).3. Click the "Continue" button. This will open a...

How to Upgrade My Account

***IMPORTANT NOTICE: Make sure you are logged into your JotForm Account before proceeding. Also, please note that All Subscription Plans are Automatically Recurring meaning they will re-bill you in the future on the Date of Purchase unless y...