JotForm User Guide /

Billing

Billing

How to Check Invoices

Steps to check and get your invoices:1. Click on your profile image and then click your username to access your My Account page.2. Click the Billing tab.3. Scroll down a bit in the billing tab, and you should be able to see the Invoices section. Clic...

How Can I Cancel My PayPal Subscription?

If you are trying to cancel the subscription that you have created directly over PayPal and are receiving an error telling you that you should contact support, or you get a message that it will be canceled manually and you need it canceled now, you c...

How to Cancel a Subscription and Downgrade Back to Free

If you want to cancel your subscription, please follow the steps below:1. Make sure you are logged in using your JotForm account/username athttps://www.jotform.com/login.2.Next,hover/clickthe profile icon(avatar) at the top right corner and click you...

How to Upgrade and Pay by Check/Purchase Order/Wire Transfer

1. Click the Upgrade button to your preferred plan.2. Select theCheck/Purchase Order/Wire Transferoption.3. Click the "Upgrade" button. This will open a new window for providing your personal and/or customer information.4. Fill everything i...

How to Upgrade and Pay by Purchase Order

1. While on the pricing page, click theUpgradebutton to your preferred plan.2. Select theCheck/Purchase Order/Wire Transferoption.Note: There's a minimum amount required when paying via Purchase order since there is some manual labor involved so you ...

How to Change Billing Credit Card

This guide is only applicable for the subscriptions paid through our default payment processor, Stripe and our alternative payment processor, FastSpring.To update your billing card, follow these steps:1. Click the user icon found on top of the page2....

How to Upgrade and Pay by Wire Transfer

1. Go to the Pricing page, click theUpgradebutton to your preferred plan.2. Select theCheck/Purchase Order/Wire Transferoption in the Payment Method(s).3. Click the "Continue" button. This will open a new window for providing your personal ...

How to Upgrade My Account

***IMPORTANT NOTICE: Make sure you are logged into your JotForm Account before proceeding.Also, please note that All Subscription Plans are Automatically Recurring meaning they will re-bill you in the future on the Date of Purchase unless you cancel ...