How to Check Invoices

1. Click on the human shape icon and then click the "Account" text link. (Click image below to view it larger) 2. Go to Billing page, scroll down and you should be able to see the "Invoices" section. Click the text "view". 3. It w...


How Can I Cancel My PayPal Subscription?

If you are trying to cancel your subscription that you have created directly over PayPal and are receiving an error telling you that you should contact support, or you get a message that it will be cancelled manually and you need it cancelled now, yo...


How to Downgrade Subscription Back to Free Account

If you would like to cancel your subscription or downgrade back to Free/Starter plan, please follow the steps below:1. Make sure you are logged in using your JotForm account/username at http://www.jotform.com/login 2. First, click the huma...


How to Upgrade and Pay by Mail/Check/Money Order

1. Click the Upgrade button to your preferred plan.2. Select the Check/Purchase Order/Wire Transfer option. 3. Click the "Upgrade" button. This will open a new window for providing your personal and/or customer information.4. Fill ever...


How to Upgrade and Pay by Purchase Order

1. Click the Upgrade button to your preferred plan.2. Select the Check/Purchase Order/Wire Transfer option.3. Click the "Upgrade" button. This will open a new window for providing your personal and/or customer information.4. Fill ...


How to Update My Subscription's Payment Method (FastSpring)

This guide is only applicable for the subscriptions paid via FastSpring, one of our trusted payment processor.Here's how:1. Click the user icon found on top of the page2. Click the Account text link3. Go to the Billing tab then click the edit te...


How to Upgrade and Pay by Wire Transfer

1. Click the Upgrade button to your preferred plan.2. Select the Check/Purchase Order/Wire Transfer option in the Payment Method(s).3. Click the "Upgrade" button. This will open a new window for providing your personal and/or cust...


How to Upgrade My Account

***IMPORTANT NOTICE: Make sure you are logged into your JotForm Account before proceeding. Also, please note that All Subscription Plans are Automatically Recurring meaning they will re-bill you in the future on the Date of Purchase unless y...