User Guide

People are eager to donate to your nonprofit, even if they don’t know it yet. Because when someone believes in your cause, it makes them feel good to support what you do -- which is a big reason why in 2016, US nonprofits collected a staggering $390 billion in donations (according to Giving USA). That’s a lot of dough! To put the number into perspective, that averages out to be about $1,200 per every citizen.

But the question remains: How does your organization get a piece of the giving pie? How does your nonprofit stand out in a world full of other charities that need help at the same time? At JotForm, we wanted to provide a resource to help nonprofits and schools navigate the awkward, tedious, and stressful world of giving. The following guide will help your nonprofit identify donors, optimize your site for maximum donations, use helpful technology, and much more.

How to Check Invoices

1. Click on your account image and then click your username text link. (Click image below to view it larger) .thumbnail { width: 550px; box-shadow: 0px 2px 4px #AAA; } .lightbox { display: none; position: fixed; z-index: 99999; width: 100%; heig...

How Can I Cancel My PayPal Subscription?

If you are trying to cancel your subscription that you have created directly over PayPal and are receiving an error telling you that you should contact support, or you get a message that it will be cancelled manually and you need it cancelled now, yo...

How to Downgrade Subscription Back to Free Account

If you would like to cancel your subscription or downgrade back to Free/Starter plan, please follow the steps below:1. Make sure you are logged in using your JotForm account/username at http://www.jotform.com/login 2. First, click the huma...

How to Upgrade and Pay by Mail/Check/Money Order

1. Click the Upgrade button to your preferred plan.2. Select the Check/Purchase Order/Wire Transfer option. 3. Click the "Upgrade" button. This will open a new window for providing your personal and/or customer information.4. Fill ever...

How to Upgrade and Pay by Purchase Order

1. While on the pricing page, click the Upgrade button to your preferred plan.2. Select the Check/Purchase Order/Wire Transfer option.Note: There's a minimum amount required when paying via Purchase order since there is some manua...

How to Update My Subscription's Payment Method (FastSpring)

This guide is only applicable for the subscriptions paid via FastSpring, one of our trusted payment processor.Here's how:1. Click the user icon found on top of the page2. Click the Account text link3. Go to the Billing tab then click the edit te...

How to Upgrade and Pay by Wire Transfer

1. Click the Upgrade button to your preferred plan.2. Select the Check/Purchase Order/Wire Transfer option in the Payment Method(s).3. Click the "Upgrade" button. This will open a new window for providing your personal and/or cust...

How to Upgrade My Account

***IMPORTANT NOTICE: Make sure you are logged into your JotForm Account before proceeding.  .thumbnail { width: 550px; box-shadow: 0px 2px 4px #AAA; } .lightbox { display: none; position: fixed; z-index: 99999; width: 100%; height: 100%; text-...