What to Do When You Get the Form Over Quota Error

May 7, 2024

Each Jotform plan has corresponding limits, and when you reach any of these limits, it is the Form Over Quota message that you’ll see in your forms instead of being able to view and submit them.

The following monthly and fixed limits will trigger the error message:

  • Submissions — Your monthly regular submissions or submissions without payment.
  • Payment Submissions — Your monthly payment submissions or submissions to forms integrated with one of our payment gateways, like PayPal or Stripe.
  • Sign Documents — Your monthly completed signed documents. Visit Jotform Sign to learn more.
  • Form Views — Your monthly total number of views across all your forms from your account.
  • Upload Space — The fixed total available disk space you can utilize for your forms with the File Upload field.

Here’s an example of the Form Over Quota message if you maxed out your regular submissions. You will see the message “This form has exceeded its allocated quota” in this error page.

Jotform's Form over quota message in forms

On top of that, as the form owner, you will also receive an email notifying you of such a limit. Below is an email sent to an account with the Starter plan:

Jotform's email sent to users when they reach the total monthly submissions limit

Visit Understanding Your Account Usage and Limits to learn more about your account usage.

When you get the Form Over Quota message, you can either do the following:

Wait for your monthly limit reset schedule. It’s indicated in your account’s Usage section.

Jotform's Account area showing the Usage tab

Upgrade your account to a higher plan to increase your limits. See How to Upgrade My Account for more details.

If you get the message due to your Monthly Submission limit, you can increase it by doing some tasks listed in our GetMore Program. Visit your account’s Increase Limit section for the tasks.

Increase Limit section of Jotform's account settings page

For the File Upload space, you can either upgrade to increase the capacity or delete and purge the existing submissions that contain an uploaded file.

Contact Support:

Our customer support team is available 24/7 and our average response time is between one to two hours.
Our team can be contacted via:

Support Forum: https://www.jotform.com/answers/

Contact Jotform Support: https://www.jotform.com/contact/

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