JotForm User Guide /

Billing

Billing

How to Check Invoices

Steps to check and get your invoices:1. Click on your profile image and then click your username to access your My Account page.2. Click the Billing tab.3. Scroll down a bit in the billing tab, and you should be able to see the Invoices section. Clic...

How Can I Cancel My PayPal Subscription?

If the billing page tells you to contact JotForm Support when canceling your subscription paid through PayPal or if it tells you that it will be canceled manually, we recommend double-checking your PayPal email if it's canceled or not. Otherwise, we ...

How to Cancel a Subscription and Downgrade Back to Free

If you want to cancel your subscription, please follow the steps below:1. Make sure you are logged in using your JotForm account/username athttps://www.jotform.com/login.2.Next,hover/clickthe profile icon(avatar) at the top right corner and click you...

How to Upgrade and Pay by Check/Purchase Order/Wire Transfer

We areno longer accepting payment bycheck, purchase order, or wire transfer. Existing subscriptions paid by one of these methods will remain active. However, if you want to switch to a different plan, you must pay by credit/debit card or PayPal.JotFo...

How to Upgrade and Pay by Purchase Order

We are no longerofferingthe purchase order payment option. Existing subscriptions paid by purchase order will remain active. However, if you want to switch to a different plan, you must pay by credit/debit card or PayPal.JotForm offers an upgrade pay...

How to Change Billing Credit Card

This guide is only applicable for the subscriptions paid through our default payment processor, Stripe, and our alternative payment processor, FastSpring.To update your billing card, follow these steps:1. Click the usermenu icon at the top-right side...

How to Upgrade and Pay by Wire Transfer

We are no longerofferingthe wire transfer payment option. Existing subscriptions paid by wire transfer will remain active. However, if you want to switch to a different plan, you must pay by credit/debit card or PayPal.JotForm offers an upgrade payme...

How to Upgrade My Account

JotForm offers a few different paid subscription plans. If you need to upgrade to increase your submissions, storage, or payment limits, this guide will help you decide which plan to choose and how to pay for it.Note that JotForm'ssubscriptions are r...