Lift suspension from my account.

My account is suspended, please resolve this.

Thank you.

Hi Brenda,

Thanks for reaching out to Jotform Support. We are sorry that you are experiencing this issue. Rest assured that we are here to help you with it. After more checking, it appears your account was suspended due to collecting credit card information. As mentioned in our Terms of Use, it is not allowed to collect credit card information using our forms.

If you needed to collect payment, please use one of our available payment processor.

For your account to be unsuspended, we'll need to delete the offending fields from your form. Would you allow us to delete the offending fields so we can reactivate your account?

Let us know if you have more questions.

Yes,
delete the offending fields from my form.
...

Hi Brenda,

Thanks for reaching out to Jotform Support. We have deleted the offending fields and reactivate your forms. Kindly try to login and let us know if you encounter any issue.

Reach back to us if you need other help.

My IP address was also banned and I can’t log in to my account. Please help.
...

Hi Brenda,

Thanks for getting back to us. I was able to remove your IP address from being banned. Can you try it now?

Give it a try and let us know if you need any other help.