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Introducing Encrypted Forms: The Ultimate in Online Form Security

July 15, 2015
JotForm has always been secure in our almost ten years of being the easiest online form builder. Well, we just raised the bar higher. Now you have the ability to designate your forms as encrypted. An Encrypted Form is one where the user’s responses are transferred and stored in an encrypted format. They are encrypted in the browser of the person filling out the form, and can’t be seen by anyone else at any time. This added level of security is of most interest to users handling the most sensitive data with extra privacy needs.

Encrypted Forms

Encrypted Forms can be set up for individual forms, or for all forms within your account. To set up Encrypted Forms for individual forms simple select form preferences, then the option to encrypt the form.

Form Preferences Encryption Settings

By clicking on the Accounts page you can designate all future forms to be encrypted.

account settings

Using our Encryption Key Wizard you can create a secure private key. This key is the only way to access your form responses, and nobody else, not even at JotForm will have it. When notifications arrive for new encrypted submissions, users can then log into JotForm, view submissions for the encrypted forms, and enter their private key to view.

The data is stored encrypted, on our already secure servers. Not even Podo can access it, so it’s very important to keep your secret private encryption key in a safe location.

It should be noted that setting up a form as encrypted comes at the cost of some convenience.

Notifications will only alert the user that a submission was received- they won’t include the content of the response. (That’s the whole point! The info isn’t legible from our servers.)
Users must log into JotForm and also need to enter their private key in order to view their form responses, 
If you lose the private encryption key, your data is gone. We can’t reset it in a such a way as to recover previously encrypted responses.
Some of the features are not available: PDF Downloads, Reports, Emails that contain form data in them. 

Encrypted Forms is available to all JotForm users, and is another way we provide best of class service to our users. For those who need the peace of mind that nobody can ever under any circumstances potentially view their data, it gives that added level of security.


vladimir_stimac (July 16, 2015 at 03:13 AM)

Hello, I try to upload my public key, no work.
I create test (demo) form with encryption. After submit, I recived notification, submission is encrypted. How to open this submission?

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Carlojames (July 16, 2015 at 08:11 AM)

Is it possible to encrypt all forms at once or do we have to individually encrypt them?

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nilaregistrar (July 16, 2015 at 10:08 PM)

If I change the form preference for "Encrypt Form Data" from YES to NO, will it unencrypt my data?

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JudeMac (July 17, 2015 at 06:08 AM)

Could you explain the difference between the public key and private key options?

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hathayogis (July 17, 2015 at 06:42 PM)

What format must the private key be stored?
Have closed the browser by mistake, can I regenerate the private key?

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johnmoore (July 23, 2015 at 10:36 AM)

Hi I set my account to encrypted forms and created a form and turned on the encyption for that form. I aslo downloaded my key. I got my first submission and it's encrypted like I wanted it to be but I don't get asked for the my key. What am I missing? I've read through the forum but I don't see an answer. Please help

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Trainer67 (July 23, 2015 at 12:27 PM)

Is there step by step instructions with how to use the key to view the content of a spreadsheet... I don't know much about this stuff. Thanks.

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Jacob (July 27, 2015 at 01:26 PM)

Can we use this to receive credit card information?

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jocelynstcyr (August 01, 2015 at 03:00 PM)

i'm having a problem with these forms "hanging" after clicking submit. The button changes to "please wait" and then seems to never send a few minutes later. I changed the form back to un-encrypted and it sends immediately.

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jocelynstcyr (August 01, 2015 at 04:41 PM)

Nevermind, seems to have been a fluke. perhaps just needed to re-embed the form on my site.

jeeltcraft (August 04, 2015 at 08:54 AM)

Hi I have problems adding the public key of my client to the key wizard, it doesn't appear even cleaning browser and module cache... how can I change the key uploaded before? do I have to create a new profile for this encrypted form to put the right key?
Please let me know...

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ezform (November 21, 2015 at 10:51 AM)

Encrypted forms no longer working. I have created a new key and tried to upload....will not work.
This just happened on 11/20/2015. Previous to that date it was working just fine. Need help..thanks.

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smcchris (December 28, 2015 at 10:28 AM)

Can the private encryption key be used with the API interface and an app that grabs the data?

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Jay (October 25, 2016 at 04:10 PM)

Do all sub-user accounts have their own unique keys? or will there be 1 key for all users?

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michaelscott (January 21, 2017 at 09:11 PM)

What is the level of encryption used ?

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scheini (February 23, 2017 at 07:45 PM)

Please consider making the PDF download available for encrypted forms. Point is the data are encrypted on your servers and one has to use encryption and SSL connection to view the data, hence downloading the data in PDF format via SSL connection should be fine. Knowing that the PDF File is not encrypted becomes then our business decision to either accept that such PDF files on our own systems are not encrypted or we use encryption storage for storing the PDF on our systems. We mainly care that the submission and storage outside of our own systems is encrypted. Having the ability to get the data in PDF format is still important for most businesses.

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