How To Add Coupon Code in the Payment Form

Last Update: July 16, 2016

JotForm Payment forms are now capable of using Coupon Code as another payment option.

This guide will show you how to add the Coupon Code in addition to the other options that are already available in the Payment Form described on  How To Add Options In The Payment Form.

Start by adding your selected payment field from the Payment ToolsNote: Coupon Codes is only available for regular Paypal field and Purchase Order field.

1. Add the products in the payment form using the payment wizards options.

2. Save the products.

3. Click Next buttons until you'll reach the Payments Wizards: Other Options dialog box.

4. Click "Coupons" button to enter the Coupon Code Wizard page

5. Click "Add a new coupon code" button to add your first coupon codes

6. In the Add Coupons dialog box, add the coupon details and save using the Save Coupons button

....the Coupon Details have the following options available:

a. Coupon Code: The code or name of the coupon

b. Discount Type: Two (2) type of discount the coupon applies

b.1. Percentage - discount base on percentage of the amount.

b.2. Fixed Amount - discount amount applied to the amount.

c. Discount rate: The percent or amount of discount to apply. This is either in percent value or amount value, depending on the Discount type option.

d. Apply discounts to: How to apply the discount.

d.1. Products - apply the coupon discount to All or Selected products only

d.2. Order Total - apply the discount to the Total amount for payment

e. Discounted products: If Products is the selected to Apply the discounts to

f. Minimum Order for discount - if Order Total is the selected to Apply the discounts to

6. Use the Add New Coupon Code button to add more coupon code.

7. Close the Payment Wizards: Coupons dialog box using the Return to Main button

8. In the Main payments wizards dialog, continue by using the Next button.

9. Complete the Payment integration options using the Finish button.

Do you want to see an example? Here's a demo form


To delete a coupon code, restart the Payments Wizards until the Coupon Codes dialog box is available.

1. Click on Coupons and select the coupon code to be deleted.

2. Click on the Delete Coupon option in the coupon code toolbar.

3. To complete, close the dialog box using the Save Coupons button.

4. Continue until the Finish button to close the payment integration wizards.

For more information, please take a look at this video:

For questions, please let us know below!


tofecjamal (August 28, 2013 at 04:04 PM)

NOT WORKINIG. After I add the "Coupon Code", I can't get back to the "Main" payment Wizard page to "Continue" to Finish, your Steps 8 & 9 above.

When I select "Return To Main" link, it takes me back to +Coupons window (the graphic under your Step 2 above) EXCEPT there are NO "Back" or "Next" buttons, just the small "X" close window button in the upper right hand corner of the window.

In other words, after I enter all the information for my Coupon Code, I can't get to the "Finish" in the Payment Wizard.

This is really, really frustrating. One of the big reasons I upgraded to paid subscription is for this function. Now, no way for me to get any support other than post questions.

View Answer

kcartwright (September 21, 2013 at 01:22 PM)

I have a coupon code set up but I am connected through STRIPE. The coupon option was there for me so I made one, but it is NOT working. So, should that option not show for me since I use STRIPE or is there a way to integrate it with STRIPE?

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mdl5046 (January 19, 2014 at 12:05 PM)

I would like to allow customers to add multiple coupons.

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jackgtm (March 07, 2014 at 05:37 AM)

how can I add coupon code to the form with single product, multiple option and users have to select one option i.e. the paypal payment form with radio buttons on it?

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zifboxbiz (March 24, 2014 at 10:59 PM)

Is there a way to make the quantity option a simple 'fillout' field (like the sample of the drop-down menu?

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andy_h (October 29, 2014 at 07:05 PM)

I have a paypal subscription that I need to offer a coupon code for.

Adding a coupon code does not appear to be an option for a subscription product please help!!!

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adventuresineng (March 23, 2015 at 01:26 PM)

We very much need to build logic into the coupon/discounting portion of the paypal payment widget. We would like to offer an option where if total exceeds x.xx or number of items selected exceeds x then a discount is applied. Can you help us?

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WagtheDog (April 20, 2015 at 01:01 PM)

I have a coupon code that allows for clients to get a free product, but it still asks for credit card info even when the payment balance is $0. What can I do to adjust this? I could make the field not required, but then that would allow those without the coupon to purchase/register without paying which is not what I want.

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crazy (May 11, 2015 at 06:50 AM)

Wow it is great coupon code plugin. and you explain the process how to use this one thanks. you can find more coupons :online coupon codes.

Bronzegemini (February 10, 2016 at 10:57 PM)

I am offering a $5.00 off shipping coupon, which reflects on the form but once we go to PayPal, PayPal doesn't honor the shipping discount.

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blueforms (March 31, 2016 at 05:38 PM)

Is there anyway to make the coupon itself required? It shouldn't let you submit the form unless the coupon field has been filed out and validated as valid. Please let me know.

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blueforms (March 31, 2016 at 05:41 PM)

btw.. I have entered multiple coupons, I need the user to enter at least one for the form to be submitted.

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roliveri (May 31, 2016 at 02:07 PM)

I'm unable to apply my coupon to the "Order Total". The only options I get are "Products" and "Shipping".

Please HELP!

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sunnyneor (July 30, 2016 at 06:17 AM)

I am also looking for answer for this question. please inform me if any one should know about how to add coupon code in the payment form.

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focustrain (August 01, 2016 at 06:09 PM)

Can not add, delete or create coupons under my subscription form plus one of my coupons is missing not working. What happen to the coupon window on subscription option. It was not added to new dialogs and I can not get back to the old dialogs to fix problem.

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jeannablossombirthorg (August 02, 2016 at 12:08 AM)

Having the same problem as focustrain. Very frustrating as it is subscription renewal season here and I have people asking for the code. Grrr...

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grade4pagasa (August 06, 2016 at 04:25 AM)

you forgot to indicate what the "working" coupon code is when you said:

Do you want to see an example? Here's a demo form

we need to enter the code to see how it works.


calvin_c7 (August 09, 2016 at 10:01 AM)

How can I see easily how many purchased have used each coupon code?

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