How to Set Up Incomplete Payment Notification Email

March 23, 2024

An incomplete payment occurs when a form filler doesn’t settle or complete the payment on the payment gateway’s page. When using the PayPal Personal payment gateway, you can configure the integration to send you a notification email when there’s an incomplete payment.

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To use the PayPal Personal integration with a pending payment email notification

  1. In the Form Builder, select Add Form Element in the upper-left corner.
The Add Form Element button in Jotform
  1. In Form Elements, go to Payments at the top.
  2. Search and select PayPal Personal.
Steps to access PayPal Personal integration in Jotform
  1. In the settings panel, open Additional Gateway Settings.
Steps to access PayPal Personal additional settings in Jotform
  1. Choose an option under Pending Payment Email.
How to Set Up Incomplete Payment Notification Email Image-1

Here are the available options:

  • No — Disable pending payment email alerts.
  • Notifiers Only — Only email notifications will be sent.
  • Notifiers & Autoresponders — Both email notifications and autoresponders will be sent.
  1. Configure the rest of the settings at your discretion, then select Continue at the bottom. For more information, see How to Integrate PayPal Personal With Jotform.

Note that there’s a 30-minute (or longer) delay in sending the email alerts. The delay is to let customers finish their transactions. It also acts as a time buffer for the PayPal IPN to come through.

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