Send Emails Later Using Autoresponder Email

April 26, 2022

Sending an Autoresponder email right after the user submits the form may not always be the right way for you. You may want to notify your users at a later date. For example, you have a hotel booking form and you want to notify your form’s respondents one day before their check-in date. This function can be helpful for you in this case.

To set up the Send Emails Later function:

  1. Click on Settings at the top of your Form Builder’s screen.
  2. At the left section of the screen, click on Emails.
  3. Hover over the Autoresponder and click on the pencil icon to open the settings of your Autoresponder.

If you don’t have an Autoresponder Email in your form, check out this Setting up an Autoresponder Email guide to create one.

After opening the settings of your Autoresponder, simply click the Advanced tab. There you will see the Send Emails Later option.

There are many options to choose from the dropdown list in order to decide when you would like your emails to be sent.

  • Right away – this is the default option, Autoresponder emails are sent right after the submission is received.
  • 7 Days – email is sent 7 days after the submission date.
  • 14 Days – email is sent 14 days after the submission date.
  • On a later date – after clicking this option, you can choose your preferred date of email to be sent from the opening date field.
  • CustomDateFields – these are your date fields that are on the form. By choosing them, your form’s respondents can specify the date they would like to receive the email. If you have another date field on your form, it will also appear on your Send Emails Later dropdown list.

Setting up an Email Reminder

So let’s see this function in action. Let’s say we have a hotel booking form and we would like to notify our guests about their check-in date, one day before the day they will check-in. In order to do it first, we need to create a simple booking form as seen below:

There are two date fields on this form:

  • Check-in Date – this field is for the user to enter their desired check-in date.
  • Guest Notification Date – a hidden field that we will use in our send emails later option. Users will not be able to see this field, and we will set this field’s date as Check-in Date – 1 by setting the Conditions feature of Jotform.

First, let’s start by making the Guest Notification Date field hidden.

  1. Select the field, and click the gear icon next to it.
  1. In the Date Picker Properties section, click on Advanced.
  2. Toggle On the Hide field option.

Now as the notify date field has been set as hidden, users will not be able to see it when they are filling up the form. We will now use conditions to set the notify date as the day before the check-in date. To set up conditions:

  1. On your form builder screen, click Settings at the top.
  2. Select Conditions from the left panel.
  3. There will be a list of condition types to select from, choose Update/Calculate Field.
  1. After that, we will enter the information about this condition. In the example above; if the Check-in Date (user chooses the date) is filled, the Guest Notification Field is calculated and filled as Check-in Date – 1. You can set different conditions like Check-in Date – 7 if you would like to notify your customers one week before their check-in date.
  2. After you set your condition, don’t forget to click the Save button.

Now that the condition is set, all we have to do is to set Send Emails Later to the guestNotification field.

You are all set now!

There are two autoresponders set in the demo form, one of them sends an email right away, and the other one will be sent a day before the date user chose at the Check-in Date. You can clone or examine this demo form and try this feature for yourself: https://www.jotform.com/82173057923963

You can also check the Spice up your email campaigns guide to see another use case of the Send Emails Later function.

Was this guide helpful?
Contact Support:

Our customer support team is available 24/7 and our average response time is between one to two hours.
Our team can be contacted via:

Support Forum: https://www.jotform.com/answers/

Contact Jotform Support: https://www.jotform.com/contact/

Send Comment:

Jotform Avatar
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Comments: