4C Service Agreement - PDF Templates

The agreement is made between

4Cleaning
WA Pty Ltd
.

and

Custo

mer:

Nulla tellus.

Customer’s

Representati

ve:

Nulla tellus.

This agreement will be valid from

Wednesday, A
pril 13, 198
3

until

Wednesday, A
pril 13, 198
3.

Both parties hereby acknowledge and concur:

In circumstances necessitating modifica
tions, a revised Service Agreement shal
l be diligently drafted, executed, and
duly dated by both signatories upon com
munication from either party or pertine
nt industry professionals.

Alterations to the provisions of this c
ontract shall be formally documented, e
ndorsed by both parties, and accurately
dated.

The stipulations and terms of this Serv
ice Agreement remain open for periodic
assessment and review at any juncture.

Within the context of this Service Agre
ement, pronouns such as “I”, “my”, “us”
, “we”, “their”, “you”, and “your” shal
l be expressly interpreted to signify t
he named Customer and the designated re
presentative of the Customer as elucida
ted above.

The Parties a

gree as follo

ws:

For Cleaning

Services On

ly:

4Cleaning WA is committed to executing ho
use cleaning services as outlined. The as
sociated fees depend on the nature, durat
ion, and intricacy of the cleaning tasks.

For Gardening

Services Onl

4Cleaning WA is committed to executing ga
rdening services as outlined. The associa
ted fees depend on the nature, duration,
and intricacy of the gardening tasks.

For Both Cleaning

and Gardening Serv

ices:

4Cleaning WA is committed to executing ho
use cleaning and gardening services as ou
tlined. The associated fees depend on the
nature, duration, and intricacy of the s
tipulated tasks.

4Cleaning WA Prov

ides below servic

es:

Vacuuming

Laundry cleaning

Kitchen cleaning

Mopping

Bathroom cleanin

House front area cl

eaning

Dusting

Toilet cleaning

House back area cle

aning

Window cleaning

Pantry cleaning

Garage cleaning

Utensils cleanin

Furniture cleani

Garden cleaning

Vehicle cleaning

Carpet/Rug clean

ing

Electronics equipme

nt cleaning

Garden Cleaning

Mulching

Mowing and Trimming

Planting

Lawn Mowing

Plant/Tree Cutting

Trimming and Sha

ping

Garden Maintaini

Garden Water Manage

ment

Green Wastage

Weeding

Paste Control

DURATION OF

SERVICE:

4Cleaning WA ensures that the services will

begin within a timeframe of thirty minutes

to one hour from the predetermined schedule.

This provision allows for optimal service d

elivery. The conclusion of the services may

occur on, before, or after the pre-establish

ed time. Should there be any adjustments to

the service duration, either during the ongo

ing service or for future appointments, you

will be promptly informed either prior to or

post the task through email, phone call, or

direct communication.

Please note that 4Cleaning WA has a policy t

o undertake a minimum service duration of tw

o hours at any given location. Services requ

ested for a duration less than two hours wil

l be billed at the two-hour rate.

EQUIPMENT AND

CHEMICALS:

4Cleaning WA commits to supplying the neces

sary equipment and chemicals essential for e

xecuting the services. Should there arise a

situation necessitating the utilization of t

he customer’s belongings, it may warrant a r

econsideration in the service charges for th

at specific task, though such adjustments ar

e not obligatory.

For its operations, 4Cleaning WA will make u

se of electrical power. To ensure the utmost

safety, all cleaning equipment will be conn

ected to the customer’s wall-mounted power s

ocket via a surge-protected connector, mitig

ating risks associated with electrical anoma

lies. It is imperative to note, however, tha

t 4Cleaning WA disclaims responsibility for

any unrelated electrical or electronic compl

ications that may ensue.

GARDENING SERVICE WEATHE

R ADVISORY & POLICY:

At 4Cleaning, we pride ourselves on deliveri

ng top-notch gardening services. However, th

e unpredictable nature of weather conditions

, particularly during intense summer heatwav

es and heavy rainfall, can significantly inf

luence our ability to provide these services

at the established standards.

Summer Co
nditions:
During particularly hot and dry periods,
the soil becomes less receptive, plants
can undergo stress, and the risks associa
ted with heat exposure for our team incre
ase. Extended exposure can affect the wel
l-being of our team and the quality of ou
r work.

Rainy Co
nditions
:
Heavy rainfall makes the soil muddy and
slippery, posing risks of accidents, hamp
ering the effectiveness of certain treatm
ents, and making it challenging to use ga
rdening tools and machinery effectively.

Whenever such extreme weather conditions are

anticipated or experienced, we believe in t

aking a proactive approach:

Communi
cation:
We commit to informing our customers pro
mptly about any potential changes or disr
uptions to their scheduled gardening serv
ices. This could mean rescheduling or mod
ifying the type of service provided.

Safety
First
:
The safety of our team and the quality o
f our service are paramount. We will neve
r compromise on either. Should the weathe
r conditions make it unsafe or unproducti
ve to perform the gardening service, we w
ill opt for rescheduling.

Rescheduling
& Flexibili
ty:
We understand the importance of maintain
ing your garden. In cases where services
need to be rescheduled due to weather, we
will work closely with our customers to
find a suitable alternative time.

We kindly ask for our customers' understandi

ng and cooperation in such situations, ensur

ing that together, we can maintain the beaut

y and health of your garden while ensuring e

veryone's safety and well-being.

ADDITIONAL GARDENING SERVI

CES & CHARGES ADVISORY:

At 4Cleaning WA, while we aim to offer compr

ehensive gardening solutions, certain specia

lized services may incur additional fees due

to the resources and expertise required. We

believe in transparency, so here's a breakd

own of such services:

Green Wast
e Removal:
Disposing of or transporting green wasta
ge away from the site might be beyond the
scope of standard gardening tasks and ca
n lead to extra charges, depending on the
volume and nature of the waste.

Mulching
Services:
Applying mulch can significantly benefit
your garden by retaining soil moisture,
suppressing weeds, and improving soil hea
lth. However, the cost for this service v
aries depending on the size of the area t
o be mulched and the type of mulch chosen
.

Water Planting &
Sprinkler Syste
ms:
The design, supply, and installation of
an efficient watering system or sprinkler
network in your garden require specializ
ed skills and materials. Given the custom
nature of these installations tailored t
o each garden's needs, they are treated a
s an additional service with its associat
ed charges.

We recommend discussing these and any other

specific needs you might have with our team

during the quotation phase. This ensures cla

rity in expectations, and we can provide an

accurate cost estimate for your gardening pr

oject. Rest assured, our primary goal is to

provide top-notch services that cater to you

r garden's unique requirements.

LIABILITY & DAMAGES POL

ICY FOR 4CLEANING WA:

At 4Cleaning WA, we are dedicated to maintai

ning a high standard of service. In the even

t of unforeseen circumstances leading to dam

age, the following policy applies:

Liabilit
y Covera
ge:
4Cleaning WA acknowledges that it is eit
her fully or partially liable for any dam
age caused to the property, person, or ot
her objects due to the actions or neglige
nce of our employees while executing a se
rvice.

Assessment &
Investigation
:
In any reported incident, 4Cleaning WA r
eserves the right to comprehensively asse
ss and investigate the event. This may in
volve examining any available evidence, s
peaking with involved parties, and consul
ting with specialists if necessary.

Rectification
& Compensati
on:
Based on the outcome of our assessment:

Repa
irs:
If viable, 4Cleaning WA will arrange
for the necessary repairs to bring t
he damaged item or property back to i
ts original state.

Monetary Co
mpensation:
Depending on the nature and extent o
f the damage, 4Cleaning WA may offer
full or partial financial compensatio
n to the affected party. The amount w
ill be determined based on the degree
of liability, the replacement or rep
air cost of the damaged item, and the
circumstances surrounding the incide
nt.

Discretion on
Accountabili
ty:
It is vital to understand that while 4Cl
eaning WA is committed to taking responsi
bility for our actions, the ultimate deci
sion on liability and the form of compens
ation remains at the discretion of 4Clean
ing WA, based on our assessment of how th
e incident transpired. We urge our client
s to promptly report any concerns or inci
dents related to our services. Open commu
nication is essential to swiftly and fair
ly address and resolve any such matters.

SERVICE B

OOKING:

Customers or their authorized representativ

es have the provision to schedule a cleaning

service or solicit a complimentary quote. 4

Cleaning WA addresses new inquiries within s

tandard business hours. For detailed operati

onal timings, kindly refer to our website or

get in touch directly. (Check a

to know more).

SERVICE INFORMAT

ION & TIMINGS:

4Cleaning WA requires essential details from

the customer or their designated representa

tive, including but not limited to the locat

ion where the service is to be rendered, des

ired timings, the nature of the service, its

duration (both commencement and conclusion

timestamps), and pertinent invoicing data.

Upon confirmation of any service, there migh

t be a lead time of up to 2 weeks before the

initiation of the service, contingent on 4C

leaning WA's prevailing operational bandwidt

h. In any circumstance where 4Cleaning WA ca

nnot fulfill the service within the stipulat

ed timeframe, the customer or their represen

tative will be duly informed a maximum of 2

weeks prior to the proposed service commence

ment date.

CHANGES IN

SERVICES:

Communication wi
th 4Cleaning WA:
It is imperative that the designated con
tact person at 4Cleaning WA be updated ab
out any modifications which could influen
ce this Service Agreement.

Notice for S
ervice Chang
es:
Any adjustments to ongoing or upcoming s
ervices must be communicated to 4Cleaning
WA at least 48 hours in advance of the s
cheduled service time. Such changes encom
pass alterations in service timings, loca
tion, ongoing service modifications, addi
tion or reduction of services, and tempor
ary service suspensions.

Outsourcing
Consideratio
ns:
4Cleaning WA reserves the right to incor
porate outsourced cleaning services into
ongoing or future services as deemed nece
ssary. Should either party wish to amend
the mode or timing of service delivery, a
minimum of 48 hours’ notice is obligator
y.

Rescheduling a
nd Cancellatio
ns:
While 4Cleaning WA strives to accommodat
e alterations in service timings based on
customer requests, there might be instan
ces when the desired timing cannot be hon
ored. In such cases, 4Cleaning WA will pr
opose an alternate slot or potentially ca
ncel the service for the given timeframe.

Charges for Sho
rt-Notice Chang
es:
If any modifications or cancellations do
not adhere to the stipulations of this S
ervice Agreement, the customer or their r
epresentative will be billed for the orig
inally scheduled service.

Cancellation Char
ges Involving Tra
vel:
For cancellations that take place once 4
Cleaning WA personnel have initiated thei
r commute, a cancellation fee equivalent
to a maximum of 3 service hours will be l
evied.

Exceptional
Circumstance
s:
4Cleaning WA holds the discretion to for
go the 48-hour notice requirement under e
xtraordinary conditions.

Periodic Serv
ice Interrupt
ions:
Should there be frequent omissions or ca
ncellations of services, both parties con
cur that a reevaluation of this Service A
greement is warranted.

END OF S

ERVICE:

Terminati
on Notice
:
Both parties reserve the right to termin
ate this Service Agreement, necessitating
a 3-week advance notification.

Breach of
Agreement:
In the event of a grave violation of the
terms set out in this Service Agreement
by either party, the 3-week notice prereq
uisite will be rendered null and void.

Charges for In
sufficient Not
ice:
If termination or alterations are made w
ithout adhering to the conditions set for
th in this Service Agreement, the custome
r or their representative will be billed
for the initially scheduled service.

PAYMENTS &

CHARGES:

Payment
Window:
4Cleaning WA provides a grace period of
two weeks from the date of invoice issuan
ce – whether received via email, hard cop
y, or other digital formats – for payment
completion. Non-compliance with this tim
eline could result in a suspension of ong
oing or upcoming services until the accou
nt is settled.

Charges for Ser
vice Modificati
ons:
Any amendments to or cancellations of se
rvices will incur charges as stipulated w
ithin the terms and conditions of this ag
reement. If a service cancellation is com
municated more than twenty-four hours bef
ore its commencement, it may either not i
ncur a fee or be billed at a minimum rate
equivalent to three service hours, depen
ding on specific circumstances.

Adjustments
to Invoici
ng:
Variations in existing or prospective se
rvices may necessitate amendments to the
final invoice as appropriate.

FEEDBACK, COMPLAINTS, AN

D DISPUTE RESOLUTION:

At 4Cleaning WA, we prioritize the views an

d insights of our esteemed clientele and con

sistently seek to enhance our services based

on the feedback provided.

Protocol for Addressing Con

cerns and Registering Compl

aints:

Immediate Po
int of Conta
ct:
We encourage clients or their representa
tives to initiate dialogue with their des
ignated 4Cleaning WA liaison. This direct
communication often paves the way for a
swift and efficient resolution of most co
ncerns.

Management
Escalation:
If a more in-depth discussion is deemed
necessary, or if initial conversations do
not yield satisfactory outcomes, clients
have the prerogative to escalate the mat
ter to 4Cleaning WA's managerial cadre fo
r a more comprehensive review and respons
e.

Formal Feedb
ack Channel:
For those who prefer a structured format
for sharing feedback, 4Cleaning WA offer
s a dedicated Feedback Form. This can be
availed in both tangible (paper) and elec
tronic formats, based on the client's con
venience.

Reciprocal Feed
back Mechanism:
It is also essential to note that 4Clean
ing WA, in its commitment to continuous s
ervice improvement, may occasionally reac
h out with feedback or queries. Such inte
ractions will be handled in a manner that
ensures open dialogue and mutual respect
with the customer or their representativ
e.

GOODS AND SERVICE TAX

(GST) COMPLIANCE:

In adherence to the prevailing GST legislat

ion, both parties hereby acknowledge and con

firm the following:

Service
Charges:
The stipulated charges for services are
inclusive of GST (where applicable). This
encompassed cost incorporates all facets
of service delivery.

Incidental
Expenditu
res:
Any supplementary costs, which might ari
se from services not previously agreed up
on or any modifications in the pre-decide
d services (like service alterations or a
dditions), will be accounted for and adju
sted in the concluding invoice presented
to the client.

CHARGES OF
SERVICE:

PRICING BREAKDOWN:

General Bas
ic Cleaning
:
as per Current NDIS Price Guide.
Garde
ning:
as per Current NDIS Price Guide.

*Please note that prices may fluctuate based

on the specific service requested.*

Quotation: Provided at no additional charge

($0.00).

DUTIES AND RESPONSIBILITIE

S OF THE SERVICE PROVIDER:

4Cleaning WA hereby commits to the following

responsibilities:

Communi
cation:
To keep the Customer and their represent
ative updated regarding offered services
using various communication channels (Ema
il, Text Message, Phone Call, or any othe
r preferred method).

Service Cu
stomizatio
n:
To cater to the Customer's unique reques
ts and requirements during service provis
ion.

Inclusive De
cision Makin
g:
To actively involve and consult with the
Customer and their representative about
the manner in which services are rendered
.

Feedback Ma
nagement:
To attentively consider feedback receive
d from the Customer and their representat
ive and take prompt action to address any
service-related concerns.

Conflict
Resolutio
n:
To guide the Customer and their represen
tative on the process for lodging and res
olving any complaints or disagreements.

Cancellat
ion Polic
y:
To transparently provide details regardi
ng 4Cleaning WA’s cancellation protocols,
if applicable.

Privacy A
dherence:
To operate in accordance with pertinent
privacy regulations, ensuring the utmost
protection of the Customer's personal and
confidential data.

Service
Review
:
To periodically assess and review the se
rvice in collaboration with the Customer
and their representative, making adjustme
nts as needed.

Service Alter
ation Notific
ation:
To guarantee that the Customer and/or th
eir representative receive at least 48 ho
urs' notice before the start of a service
, should there be a need to modify a pre-
scheduled service.

Billing & D
ocumentatio
n:
To punctually issue detailed invoices an
d, if necessary, supplementary notes outl
ining the services provided to the Custom
er and/or their representative.

DUTIES AND RESPONSIBILITIES OF THE CU

STOMER AND/OR THEIR REPRESENTATIVE:

The Customer and/or their representative are

obliged to:

Communication of
Service Changes
:
Ensure timely communication to the 4Clea
ning WA liaison through email and/or phon
e regarding any modifications or amendmen
ts to ongoing or upcoming services, in al
ignment with the terms set forth in this
Service Agreement.

Notification of
Additional Alter
ations:
Intimate the 4Cleaning WA point of conta
ct about any further deviations or adjust
ments to the services, adhering to the st
ipulations of this Service Agreement.