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Sofort FAQs

Check out the Sofort FAQs and get the answers. Or directly ask a question to our 24/7 Support Team!

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  • What is Sofort payment?

    Sofort payment is one of the most recognizable, trusted payment methods in many parts of Europe. Owned by parent company Klarna, Sofort lets users make direct payments using their bank account details in several currencies, including the Euro, Swiss Franc, British Pound, Swedish Krona, Czech Koruna, Hungarian Forint, and Polish Złoty.

    For more details, please check the article on Sofort payment.

  • What is Klarna payment method?

    Klarna payment method is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smooth payments to more than 70,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.

  • How much does Klarna charge merchants?

    Usually, prices will start at a 2.95% flat fee with a +0 fixed fee. Considering all relevant payment methods are included (for instance, cards and pay after delivery), including full risk coverage for merchants, it’s a reasonable and transparent price.

    Note: Fees vary with the specific products and countries. For more detail about Klarna transaction fee, please check out the referred page.

  • How does Sofort payment work?

    When customers pay through SOFORT payment method, they are redirected to SOFORT Banking’s online environment. Here they choose their country and bank. They log in with their online banking credentials to see their accounts. Customers then choose which account they want to transfer the payment from. Finally, the payment is authorized, and customers get returned to your Jotform. The merchant then receives immediate confirmation of the payment.

  • How to integrate Sofort with my form?

    You can check out our guide on how to integrate Sofort with your form for detailed information.

  • What are the currencies available for Sofort integration?

    Currently, the only supported currency for Sofort payment is:

    European Union Currency, Swiss Franc, British Pound, Polish Zloty, Swedish Krona, Czech Koruna, and Hungarian Forint.

  • Is Sofort available in my country?

    To date, SOFORT Banking is available in 8 countries. Aside from Germany, the system is available in Austria, Belgium, Netherlands, Poland, Italy, Spain, and Switzerland.

  • Is Sofort payment safe?

    Yes, it’s totally secure and safe. Through a combination of transaction monitoring, transaction verification and a dedicated anti-fraud team, it’s an entirely safe online payment method.

  • What’s the difference between SOFORT and e-wallet like Square?

    With SOFORT you don’t have to register or establish a virtual account. You simply use your usual online banking details and selected authentication procedure.

    With E-wallets, you have to register and set up a virtual account, which you have to maintain and load with credit to be able to make a purchase.