Form: Freezes when being edited using Safari browser.

Hello support wizards,

I continually encounter freeze ups in Safari while editing a form/ Fill Form

as well as editing a submission.

Any ideas? Safari 15.6.1

Mac OS 12.7

Hi Josephmault,

Thank you for reaching out to Jotform Support. Can you send me the link to your form so I can take a look at it for you? Can you try checking it on different browsers and see how it goes?

Once we hear back from you, we can help you with this.

works on Chrome aok

Hi Joseph,

Thanks for getting back to us. I am sorry you are having trouble with this. It appears that the problem is with your Safari browser. Can you try Clearing your Safari's Cache and Cookies and see if it is any different? If the problem is the same, you can try updating your iOS and your browser to the latest version.

Give it a try and let us know how it goes.

Same result after clearing cache and cookies

Hi Joseph,

Thanks for getting back to us. I understand how difficult and stressful this is. Rest assured, we’ll find a solution for it. Please make sure that your Safari browser is updated to the latest version. Also, please provide us with a Console Log from the browser you are using to help us understand what is happening. Let me show you how:

Getting Console Logs:

1. Open the page you're having the issue with.
2. Right-click anywhere on the page and then click on *Inspect.
3. In the new window that opens, click on the *Console tab. 

These may have different names depending on which browser and language you're using. If the issue continues, we'll create a performance ticket and forward it to our Developer team.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Sorry, page is dead, it will not respond at all. Force quir Safari only optio. ???

Hi Joseph,

Thanks for getting back to us. Can you try accessing a different website to see if you encounter the same issue on your Safari browser? If you did, can you try updating your device to the latest version? Once done, please also update the Safari browser to the latest version.

Give it a try and let us know how it goes.