upgrade refund

  • janetmarketing
    Asked on December 1, 2020 at 12:57 PM

    I have two different jotform accounts (one personal and one for work) and yesterday I accidentally upgraded the personal account instead of the work account. Can you refund the $234 upgrade charge so that I can upgrade the correct account?

  • enterprisesupportteam
    Replied on December 1, 2020 at 3:58 PM

    Hello @janetmarketing,

    Thank you for contacting JotForm Support.

    Sure thing, we are more than happy to help you cancel and refund your current account subscription. I found that the account under the email address jpotter@ipgbook.com has a Silver subscription. AND your other account under the email address marketing@ipgbook.com is on a free account.

    Just to verify, you want to cancel the active Silver plan that is paid for on the jpotter@ipgbook.com account correct?

    Please confirm this for us and we will go ahead and make the changes for you. We look forward to your response.

  • janetmarketing
    Replied on December 1, 2020 at 4:11 PM
    Yes, please cancel and refund the silver plan for jpotter@ipgbook.com.
    Thanks so much,
    Janet Potter
    Events and Marketing Manager
    Independent Publishers Group
    814 N. Franklin Street | Chicago, IL 60610
    p: 312.676.4250
  • enterprisesupportteam
    Replied on December 1, 2020 at 4:30 PM

    Thanks for the confirmation.

    As per your request, the Silver subscription has now been cancelled and refunded, and your account has been reverted back to the Free plan. You can expect the refund to take effect within the next 3 to 5 business days.

    Please let us know if you have any further questions or concerns, we are always happy to help.