Please help to activate my forms since i already cleared my data

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    KhalisJamil2
    Asked on June 23, 2021 at 06:34 AM
    Please help to activate my forms since i already cleared my data
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    Ashwin
    Answered on June 23, 2021 at 06:35 AM

    I did check your account and found that you have exceeded the submission limit of your account. Please note that in a free account, you can only receive 100 submissions, but you have already received 129 submissions. That is the reason why your account is over quota and all your forms are disabled.

    To enable your forms again, you will have to upgrade your account or wait for the first day of next month, when the submission limits are reset. The following guide should help you how to upgrade your account: https://www.jotform.com/help/331-how-to-upgrade-my-account

    Hope this helps.

    Do get back to us if you have any questions.

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    KhalisJamil2
    Answered on November 16, 2021 at 11:52 AM

    i have remove trash. but memory not cleared up

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    Ashwin
    Answered on November 16, 2021 at 01:22 PM

    I have moved your question to a new thread so that we can address it separately. You will be answered in the following thread: https://www.jotform.com/answers/3515828

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    KhalisJamil2
    Answered on September 06, 2022 at 03:00 AM

    Please help to activate my forms since i already cleared my data

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    Tehniat_S
    Answered on September 06, 2022 at 03:38 AM

    Hello Khalis,

    I checked your account and found that you still have 105.80 MB of uploads which is more than the allowed upload limit of the free plan which is 100 MB. That is the reason why your account is still over quota and forms are disabled. 

    I have also cleared your cache. However, the following guide should help you how to delete submissions from the form and trashed entries section as well: How-to-delete-form-submission-data/. You are also able to confirm this by looking at your total usage for the month: Understanding Your Account Usage and Limits

    Keep us updated and let us know if you need any more help.