How to Prevent Email Bouncing Related Issues

Last Update: July 8, 2016

This guide was made for those users and customers who will usually report that their email alerts are not coming through or have stopped coming. This usually happens when the messages are rejected by your email service provider.

Our servers will try several times to deliver the messages for a given time-frame, but if the delivery constantly fails, it will mark it as "old", "rejected" or similar, and it will store your recipient email address in our bounce list. 

(To know how to remove yourself from bounce list check this link out)

 

The points below will help you to understand and prevent email related issues

1) First, click "Emails" and choose an email alert you need to update:

 

2) Make sure that all of your form's email alerts (on each form) are set this way 

2.1) First, make sure to assign a value in your "Sender Name". You can assign a field from your form where the user enters her name (usually the"Name" field -or similar), or you can leave "JotForm" as its default value.

 

 

2.2) Now navigate to the "Advanced" tab. Make sure to choose a "Sender Email". The default options are noreply@jotform.com and noreply@formresponse.com

 

 You should be able to see the "Sender Email" like this:

 

 

In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender. Here are our domain names:

- us-sub1.jotservers.com
- us-sub2.jotservers.com
- aws-sub1.jotservers.com
- aws-sub2.jotservers.com
- us-app2.jotservers.com
- jotservers.com
- jotmails.com
- jotform.com
- amazonses.com
- email.amazonses.com
- *.smtp-out.amazonses.com
- jotform.co
- secure.jotform.co
- s3.amazonaws.com  
- static-interlogyllc.netdna-ssl.com

You can learn more about our JotMail IP addresses and domain name servers that may need to be whitelisted on your end in this guide: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

3) If you do not want our email addresses  noreply@jotform.com or noreply@formresponse.com to be setup as the Sender E-mail, then you can use your own mail servers as the sender. I strongly suggest using your SMTP details for this. Here's a guide that will walk you through: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

 

Important Note: When testing email notification, you have to submit an actual submissions with your form. Clicking "Test Email" button found on the notification wizard will ONLY send emails to the email address that is associated to your JotForm account (the Primary email address). Simply open your form on "live mode" (click on "Preview") , fill out the form and submit a test-entry in order to see if the notifications are being sent correctly. You should get the notification on the specified email address.


47 Comments...


   
omabird (February 01, 2013 at 03:17 PM)

Thank you. I think this will resolve the problem!


   
shugm (February 08, 2013 at 11:15 PM)

Hello,
I'm not recieving any email from my form. I've dbl check the form and everything seems correct. Could you please check your bounce list? coloradocouponclub@comcast.net

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GayeKershaw (February 13, 2013 at 03:44 AM)

Have tried all this and still nothing??

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Fenmaz (February 26, 2013 at 11:37 AM)

I tried to use filter and canned message in gmail to send an auto confirmation email from my email to the person who submitted the form (filter the notification email). Then the email says send to noreply@jotform.com or noreply@jotmail.com and I didn't receive that email. How can I change that? Tks?

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billjr (March 03, 2013 at 12:54 AM)

I want to send this particular form to another address.

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jdavidlara (April 17, 2013 at 04:17 AM)

what if I changed my email in profile, why is it still giong to the one I registered with, am I stuck with that email forever, because it keeps going to that one.

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Rana (April 20, 2013 at 04:15 AM)

how do i send email notification to different email address ??

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littleflaunters (May 06, 2013 at 02:33 AM)

HI it is still not working. I am not getting any mail on my mail ids after clicking on submission.
Please help

https://www.facebook.com/pages/Little-Flaunters/198648903592290?id=198648903592290&sk=app_190322544333196

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Peter (May 25, 2013 at 05:11 PM)

Have you tried verification of email addresses via http://GreenAppleMail.com?

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sashaniala (June 05, 2013 at 02:56 PM)

I have followed these steps and still no email. The submissions are in my account but have not gone to my email address.

Any suggestions?

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iass (June 09, 2013 at 01:38 PM)

hye. thanks for the solution. it works on my personal gmail but not on my preferred working email. could you check whether this email end up in your bounce list or not; iass@agri.upm.edu.my

thank you!

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illumin8 (June 12, 2013 at 06:37 AM)

Hi There, my email is a business one, and I received only a few test emails, please advice on how to make it functional. Tried filtering as well.

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krector760 (July 09, 2013 at 07:31 PM)

can you please remove info(at)harryslajolla(dot)com from your blocked list.

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BCRL (July 11, 2013 at 06:00 AM)

How i can to setup for the e-mail alert without "noreply@jotform.com" ???

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Jazyl Jade (July 20, 2013 at 02:37 AM)

Same problem. Please help! :( I cant receive any emails if people fill up my form.

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sandstone (August 16, 2013 at 11:54 AM)

how do i edit existing email notification settings without adding additional notifications?

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fresurf (December 12, 2013 at 09:38 AM)

Can you see if mathias.lyngmark@boliden.com is on your blocked list, and please remove him if that is the case.
It works to a lot of addresses on the same mail server, but just his stopped working a while ago.

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AdamRoynon (January 25, 2014 at 06:37 PM)

I have tried this, and I have also checked over my form for mistakes, everything seems correct. However, I am not receiving any emails into my inbox

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jordangeller (February 26, 2014 at 04:51 PM)

Hello. Same issue here with my "Tell Us About Yourself" form. Can you please check your logs? Thanks.

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bcurls14 (April 04, 2014 at 04:56 PM)

I'm having the same issue. Using the preview button and sending a submission works great, but on my live site it won't work.

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roneygynfg (April 07, 2014 at 08:35 PM)

Quero receber e-mail de notificação no contato@forcalocacoes.com.br

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UNWSP (May 22, 2014 at 11:50 AM)

For some reason when we use the "noreply@jotform.com" e-mail address with any form that is less than 6 fields, the e-mails do not come through. Can you think of any reason this might be happening, or is this something weird with our IT system?

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Marc (June 08, 2014 at 07:54 PM)

How about a notification tab in jotform that indicates if jotform received a bounced email from an account? I assume from your sender log, that you know which account the email was sent for. It would take a bit of programing but would eliminate a lot of customer requests to see if they are on the bounce list.

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Helix1250 (June 26, 2014 at 03:06 AM)

I am also suffering with the same issue as others and not receiving emails to other people that have been setup on the notification list. Is there a fix for this, I have checked all the basics, bounce list etc...

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pillarmarketing (July 05, 2014 at 03:46 PM)

Anyone else not receiving emails from @yahoo.com addresses? I discovered I was getting all email submissions but NOT ones submitted from people with yahoo.com addresses. No big deal... just like the top 3 email services on the internet and we are not getting reservations from them. Jotform is dropping the ball.

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smdnaveed92 (November 13, 2014 at 01:09 AM)

Thank you


   
lnn (February 14, 2015 at 11:48 AM)

Hi,
I'm using the app "email verification" but the sender email confirmation that i have received is not mine, but from JotForm. How can I change this?
Thank you very much.

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JJWPTecommerce (April 06, 2015 at 06:14 AM)

We are having issues with our forms, and getting alot of complaints! In the notifier email: We have manually input the recipients email where we want forms to be sent and this is not working!!! Any suggestions?!

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guest_51067612819053 (April 21, 2015 at 03:56 PM)

I keep trying to down load my form as PDF but it is not WORKING

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adyfitry (April 22, 2015 at 01:53 AM)

WOW.. thnk so much.. it solve my problem..


   
GPPR (May 14, 2015 at 05:50 PM)

I tried these suggestions and nothing, My email is not getting the forms anymore. Any other advice?

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VanguardiaEsteticaRosario (May 19, 2015 at 07:12 AM)

I have tried this, and I have also checked over my form for mistakes, everything seems correct. However, I am not receiving any emails into my inbox

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findabite (June 28, 2015 at 08:21 PM)

I created notification and successfully did the test, but when submitting a for I never receive submission?

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engravingcustomized (July 08, 2015 at 09:18 PM)

The customer is not getting the jotform email with all the details on it, I have everything set up like the instructions say, can you please see if earcandycabs@hotmail.com is on a bounce list?
Thanks

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Nthabiseng (October 15, 2015 at 08:34 AM)

I cant set or get email notification I also struggle to reach mail box
thanks

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Alee (February 26, 2016 at 04:53 PM)

i keep getting unencrypted emails from places of businesses that would normally not do this, and in past I've received encrypted emails from them, specifically rogers.com is sending these and this has to do with my billing info so its confidential so can someone explain this to me and also when i look at sender it says reply to : and then also a mailed by: which says bounce.et- before the .com what is this? and also when viewing an outside website directly from my emails it says certificate problem with the site. whats happening?

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DYMprestamos (March 01, 2016 at 02:46 PM)

I recieved my last form on my email on feb 22. Since then for some reason they are not comming in. I see the activity sent email log on my account and they randomly fail but I don't recieve any of them. I turned off encryption on my form, same thing.
I randomly send emails from other accounts to my Jotform email and I recieve them.
I tried changing the notification settings to various things but no luck. Any suggestion will help. Thank you.

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sprudio (May 13, 2016 at 09:57 PM)

I do not want to give my e-mail here as I am getting spam as it is and putting my e-mail here will bring more spam. My solution was to change the e-mail address and now it works again. However this is not first time when happens in last 3 years. Somehow once at 6-9 months I have to change the incoming e-mail- so this should be a solution for others too. I thought that paying will make a difference in service- but it doesn't.

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avigdorla (August 01, 2016 at 09:16 AM)

Hi so I had this issue with email addresses being added to the bounce list as well. I followed the instructions above including adding the domain names to our white list. But my email addresses are still being added to the bounce list. Is there anything else I can do to prevent this from happening?

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hr587 (August 01, 2016 at 04:34 PM)

I have literally followed every step in this guide, and I am still constantly missing form submissions because our company's emails are continuing to be put on the bounce list. I have seen that I am not the only user with these issues. Please make this fix a priority.

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Alicia (August 03, 2016 at 12:10 AM)

I also have the same problem. No email notifications for my primary address and nothing helps. I've recently added a second email address and I get the notifications properly, but the main email seems to be not not working even when I add a new "send" button to my form. Could you please fix it asap

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AusSmart (August 29, 2016 at 08:05 PM)

Hey i've tried this and still nothing? Can you make sure my email isn't on your block list?

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chrisjaeger (September 07, 2016 at 10:26 AM)

This has been a problem with Jotform for three years now. How about a permanent fix?

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DSDRemovals (September 19, 2016 at 10:30 AM)

Hi,

I have done everything mentioned above, but still no emails ??

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HMApartsplan (September 21, 2016 at 12:58 PM)

I'm unable to receive your emails from JotForm Support, why is this?

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