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How to Prevent Email Bouncing Related IssuesLast Update: March 9, 2017
This guide was made for those users and customers who will usually report that their email alerts are not coming through or have stopped coming. This usually happens when the messages are rejected by your email service provider.
Our servers will try several times to deliver the messages for a given time-frame, but if the delivery constantly fails, it will mark it as "old", "rejected" or similar, and it will store your recipient email address in our bounce list.
(To know how to remove yourself from bounce list check this link out)
The points below will help you to understand and prevent email related issues
In JotForm Version 4:
1) First, navigate to "Settings"->"Emails" page. Open the email alert you want to edit.
2) Open the "Recipients" tab, make sure that the "Sender Name", "Reply-to-Email" and "Recipient Emails" are filled out.
3) After that, navigate to the "Advanced" tab and scroll down.
4) Make sure that the "Sender Email" is properly set. Click the "Save" button.
Now check the bottom of this guide for the additional steps, you can skip the JotForm Version 3 section if you are not using it.
In JotForm Version 3:
1) First, click "Emails" and choose an email alert you need to update:
2) Make sure that all of your form's email alerts (on each form) are set this way
2.1) First, make sure to assign a value in your "Sender Name". You can assign a field from your form where the user enters her name (usually the"Name" field -or similar), or you can leave "JotForm" as its default value.
You should be able to see the "Sender Email" like this:
In addition to this, we recommend that you add email@example.com and firstname.lastname@example.org on your contact list. If you are using an email address with a custom domain, then it would be best to ask your IT team or your email provider to whitelist JotForm's IP addresses and domain names, you can refer to this guide for that: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
If the issue continues or if you If you do not want our email addresses email@example.com or firstname.lastname@example.org to be set up as the Sender E-mail, then you can use your own mail servers as the sender address. In order yo use your own mail server, you will need to setup SMTP sender on form. The bounce messages will be processed by your mail server in this case, so the email addresses will not be added to our bounce list. Here's a guide with further details about this option: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
Important Note: When testing email notification, you have to submit actual submissions with your form. Clicking "Test Email" button found on the notification wizard will ONLY send emails to the email address that is associated with your JotForm account (the Primary email address). Simply open your form in "live mode" (click on "Preview"), fill out the form and submit a test entry in order to see if the notifications are being sent correctly. You should get the notification on the specified email address.