How to Add a Custom Sender Address to an Email Alert

Last Update: May 6, 2017

You can have email notifications with a custom sender email address. This option sends the email alert on behalf of you but will still come from JotForm's mail servers. To begin, please follow the steps below:

1. In the Form Builder, click Settings in the top toolbar.

2. Click the Emails tab.

3. Hover your mouse on the notification email and click the Pencil Icon to edit:


4. Click the Advanced tab. Select Add new email address from the Sender Email dropdown.


5. Choose "Verified" on "Email Type" and enter your email address you want to use. Click the "Send Verification Code" button.



5. You should receive an email from JotForm containing the verification code after that.


6. Copy the verification code and enter it in the box shown below the Send Verification Code button. Click Add Email button afterward.


7. After you add and before saving, you'll see a message telling you that your email address was successfully added:


8. Now, whenever you click the "Sender Email" from "Advanced Settings" tab, you should see your custom email address as one of the options.


To update/delete custom Sender Emails, check this guide: How to Edit/Delete Sender Emails on SMTP Settings. If you have your own SMTP server to send the email alert, you can check this other guide: How to setup SMTP on your Form 


Questions? Please let us know below!


ramzi solo (July 12, 2013 at 02:04 PM)


vegasnight (July 12, 2013 at 05:14 PM)

That is ridiculous. Now I have to contact all my clients and deal with this?

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youthencounter (July 24, 2013 at 08:48 AM)

Any chance we could get an option to verify a domain with a cname or a meta tag so that we wouldn't need to verify each address on the domain?

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enahs (August 16, 2013 at 11:17 AM)

I agree with most others on this. I have clients who have 50-150 users in the company. We relied solely upon the "from" email address being the individual user. We take the JotForm notification and have it automatically inserted into our I.T. service request system. This would tie the ticket to the user. Now we cannot do this without manually entering every user and having every user forward us a validation code. We will likely use another form company or just host one ourselves unless this is changed.

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swaldmann (November 14, 2013 at 02:47 PM)


HOW can i setup the user email as a sender email?

We work with Zendesk and now all emails are users have the same adress :-(((

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rbegum (January 31, 2014 at 02:23 PM)

how can i email to other person from jotforms?

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John (March 09, 2014 at 05:48 PM)

How can I send a notification to different people depending on what dropdown selection they choose.

eg. if they select "East" it goes to east email, if they select "West" notification goes instead to wast email address.

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GAGbyme (November 22, 2014 at 02:50 AM)

What is the difference between adding SMTP manually and verifying email?

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legacymarketingsystem (August 28, 2015 at 03:29 PM)

thats not what was was asked..

we ALL want the option of having the from be the email the user typed in to the form.. any one using a support desk software is having problems.. because all the emails goign to our suppor sdesk have the same email...

i have set my support software to take the reply email (user filled) to make a custonmer but this isless tahn optimal for many reasons... when i reoly to the support ticket created by the jot for,, my email adreesses the customer as

"" we have received.. etc..

not the best way..

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Birddogbuddy (January 17, 2016 at 12:53 PM)

I've done this already. It was working until a few days ago. all of a sudden it stopped. I've followed the instructions above and it does not work. can someone help troubleshoot?

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ingram (April 29, 2016 at 05:59 PM)

Why did this change? Before I had the email notification to put submission email address as the sender. Now it is "" meaning we can't just respond to the email but have to manually enter the submission email from the form. How do I change it? Adding a verified email for every submitter is not possible.

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alexluiz (November 19, 2016 at 03:56 PM)

como posso receber um novo código de validação?

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sanlesslie (January 07, 2017 at 10:53 PM)

Fantastic everything worked perfectly I love jotform

Redaktor (January 17, 2017 at 10:14 AM)

Hi, I have problem with this option.

In 4 step I couldn't choose "Add new email address"

I can choose only e-mail from the list

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cobaltwarrior (March 21, 2017 at 01:48 PM)

I do not mind the via tag in gmail, however I would like to somehow make this seem like an organic referral email coming from my target's customer.

I understand how to change the reply-to address to 1 static option, however I would like this to be dynamic and change with each submission automatically to the "From:"

So is there a way to make the "From:" email somehow appear as the "Reply-to:" email address (even with via jotform) when the recipient receives this email in their inbox?

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