How to Add a Custom Sender Address to an Email Alert

Last Update: July 29, 2016

You can have email notifications with a custom sender email address. This option sends the email alert in behalf of you but will still come from JotForm's mail servers. To begin, please follow the steps below:

1. While on the Form Builder, click "Emails" in the top toolbar.

 

2. On the "Emails" wizard, select the Notification/Autoresponder you want to add a customer sender email address and click on EDIT button.

 

3. Go to Advanced tab and scroll down.

 

4. On "Sender Email", choose "Add new email address".

 

5. Choose "Verified" on "Email Type" and enter your email address you want to use. Click the "Send Verification Code".

 

 

5. You should receive an email from JotForm containing the verification code after that.

 

6. Copy the verification code and enter it in the box shown below the Send Verification Code button. Click Add Email button afterwards.

 

7. After you add and before saving, you'll see a message telling you that your email address was successfully added:

 

8. Now, whenever you click the "Sender Email" from "Advanced Settings" tab, you should see your custom email address as one of the options.

 

To update/delete custom Sender Emails, check this guide: How to Edit/Delete Sender Emails on SMTP Settings. If you have your own SMTP server to send the email alert, you can check this other guide: How to setup SMTP on your Form 

 

Questions? Please let us know below!


11 Comments...


   
ramzi solo (July 12, 2013 at 02:04 PM)

good


   
vegasnight (July 12, 2013 at 05:14 PM)

That is ridiculous. Now I have to contact all my clients and deal with this?

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youthencounter (July 24, 2013 at 08:48 AM)

Any chance we could get an option to verify a domain with a cname or a meta tag so that we wouldn't need to verify each address on the domain?

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enahs (August 16, 2013 at 11:17 AM)

I agree with most others on this. I have clients who have 50-150 users in the company. We relied solely upon the "from" email address being the individual user. We take the JotForm notification and have it automatically inserted into our I.T. service request system. This would tie the ticket to the user. Now we cannot do this without manually entering every user and having every user forward us a validation code. We will likely use another form company or just host one ourselves unless this is changed.

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swaldmann (November 14, 2013 at 02:47 PM)

HI,

HOW can i setup the user email as a sender email?

We work with Zendesk and now all emails are users have the same adress :-(((

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rbegum (January 31, 2014 at 02:23 PM)

how can i email to other person from jotforms?

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John (March 09, 2014 at 05:48 PM)

How can I send a notification to different people depending on what dropdown selection they choose.

eg. if they select "East" it goes to east email, if they select "West" notification goes instead to wast email address.

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GAGbyme (November 22, 2014 at 02:50 AM)

What is the difference between adding SMTP manually and verifying email?

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legacymarketingsystem (August 28, 2015 at 03:29 PM)

thats not what was was asked..

we ALL want the option of having the from be the email the user typed in to the form.. any one using a support desk software is having problems.. because all the emails goign to our suppor sdesk have the same email...

i have set my support software to take the reply email (user filled) to make a custonmer but this isless tahn optimal for many reasons... when i reoly to the support ticket created by the jot for,, my email adreesses the customer as

"eamiladdress123@gmail.com" we have received.. etc..

not the best way..

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Birddogbuddy (January 17, 2016 at 12:53 PM)

I've done this already. It was working until a few days ago. all of a sudden it stopped. I've followed the instructions above and it does not work. can someone help troubleshoot?

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ingram (April 29, 2016 at 05:59 PM)

Why did this change? Before I had the email notification to put submission email address as the sender. Now it is "noreply@jotform.com" meaning we can't just respond to the email but have to manually enter the submission email from the form. How do I change it? Adding a verified email for every submitter is not possible.

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