Notification emails not received

  • Brother2Brother
    Asked on January 28, 2021 at 10:22 AM

    I have removed my email from bounce list and email notifications are still not coming through. Please advise.

  • Bojan Support Team Lead
    Replied on January 28, 2021 at 12:31 PM


    I have checked your Notifications and you have multiple email addresses in them. Can you please are all of them not receiving Notifications? If not, please let us know which one you are not receiving so we could check them in our logs. Are you not receiving all submissions or only some of them?

    Thank you for your cooperation.