JotForm User Guide / Billing /

How to Check Invoices

How to Check Invoices

Steps to check and get your invoices:

1. Click on your profile image and then click your username to access your My Account page.


2. Click the Billing tab.


3. Scroll down a bit in the billing tab, and you should be able to see the Invoices section. Click the text View to reveal your list of invoices.


4. Click the "view" text link on each invoice to see their details.



For credit card payments, we used Stripe, and Jotform generates the invoices. Stripe also sends a separate receipt to your account email. 

For Paypal payments, the invoices are generated by Jotform, but at the same time, Paypal sends a separate receipt of the payment. 

For Purchase Order, Wire Transfer or Check, we used BlueSnap as our payment processor. The invoices are sent to the billing email once the payment is cleared. If it is not available in the Invoices section, please contact us at our support forum.

We also used FastSpring for Credit Card and Paypal payments. FastSpring generates the invoice for your payment. 


Additional Information:

***VAT ID number is added upon request if the initial payment/invoice does not have it. 

***If you are charged, but you cannot see the invoices, please contact us at our support forum for assistance. 


If you have any trouble accessing the billing page, please post a comment in the comment box below or head over to our support forum.

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20 Comments...

  • tmellers

    These instructions are great but not giving me the information I need. It keeps stating that I have a "free" account but I have the Silver plan.

    I just need an invoice.

  • Gidonas

    Thanks, I found it,

    However, is it not possible to make the invoice to the name of "Blaisantkerk" instead of gidonas?

  • Xaviercharter

    I need an invoice for the 2019-2020 school year for my accountant how do I do that. All I can see is the old invoice for 2018

    Thanks

  • diamondstudio2017

    How can I print them for my accountant?

  • TUTTINPISTA

    Grazie.

  • Ravi Baskota

    How to chek invoice in hungery country

  • I need to show the month's dates of service from ___ date to ___ date

    invoice only reflects date of payment, not dates of service that were included in that payment.

  • peninsulafirstaid

    thanks so much

  • MainlineDelivers

    User Name: MainlineDelivers
    My Name: Nick Cua
    My Email Address: Nick@MainlineComputer.com
    My Amex Card Charged ends in: 6006
    I wish to confirm that my account will allow up to 25 forms and that I won't be charged more than $ 19.00 per month?
    please email me nick@mainlinecomputer.com

    When will credit be issued to my account?

  • GraduateSchool

    So why did I not get the discount this year? I paid the invoice and had to pay $190.00.

  • mortgage_forms

    Good Morning,

    How do I automatially forward or add our accounts payable department to receive invoice receipts?

  • jansteinar

    We want our invoices automatically sent to faktura@alltidrenbil.no.
    You really have to make managing invoices easier and more intuitive.

    Jan Steinar

  • snowlime

    Hi Support team,

    Can you show me sample of receipt?

    Best Regards,
    Rujira

  • uganrc

    I see the invoice. What I was trying to say is that before your company could charge our card it got changed by our school district office. I have updated the credit card information now, but we never received a charge for the April invoice.

  • Clairmont

    Thanks! Can you correct the email address for receiving invoices?

    It should be the same as the address in our website Profile:
    accounting@clairmontpres.org

  • otisguy

    thanks I am not up until 8/2018. How do I sign up for another year on the new offer?

  • ardantes

    Thank you for your answer, but after opening the link https://www.jotform.com/myaccount/billing I can view the invoice only.
    How to download this invoice?
    I need to send this invoice to my accounting office.

    Best regards

  • deliagrigoroiuea

    Hi, there is no page named Billing, and since I do not have subscription anymore, I cannot see my invoices. How can I get them?

  • KWhitman

    This page:

    http://www.jotform.com/help/329-How-to-check-invoices

    is out of date. There is no link to Billing. We were charged $45 for Jotform and need the receipt for our accounting department.

  • anthonyhumeau

    Hi,

    we will keep the Silver monthly plan.

    Please delete the Premium monthly plan

    Thank you.