Missing navigation menu on the app

  • quanlytongmto
    Asked on July 29, 2022 at 9:39 PM

    Hi, my jotform app users can see all pages in my app. What happened?

    Thanks

  • Norwyn JotForm Support
    Replied on July 30, 2022 at 5:48 AM

    Hello quanlytongmto,

    Thanks for reaching out to Jotform Support. Can you tell us the missing pages? It would help us to understand what’s happening if you could take a screenshot and send it to us. We have a guide here explaining how to do that. Also, I checked the link you provided above and I was not able to access the link because it is expired. I also tried loading the main app URL and it shows that the app is on a private access. Please change the status of your form from Private to Public so we could test it on our end. Let me show you how:

    1. First, open your form in Form Builder.

    2. In the orange navigation bar at the top of the screen, tap on Publish.

    AGnf0uDDKdThxn1zj USiOsQzUnv2L IOoc18uX6 Screenshot 10

    Under the Publish tab, tap on Quick Share.

    GnQFy0XdOrnayb2hz2h7zzZ JXCedn wET6H4H33 Screenshot 21

    3. In the Direct Link window that opens up, tap on Private Form.

    Sk ircqUKaSHE aEQOCXyFlQrfT2h6es3Am LsD1 Screenshot 32

    4. In the Access Settings window, tap on Public Form.

    iRZoinA2Ri6Pkcod7ZzdvgsP1chCiI9lUWi iQZx Screenshot 43

    Once we hear back from you, we'll be able to move forward with a solution.

  • quanlytongmto
    Replied on July 30, 2022 at 7:59 PM

    Hi,

    Thanks for your reply. Here you can find my public link https://www.jotform.com/app/220758060274454

    And I also upload the screen shot. All pages disappear, only the main "Thông tin chung" stays the same.1659225551 62e5c5cf57f0e Capture Screenshot 10

  • Norwyn JotForm Support
    Replied on July 30, 2022 at 9:24 PM

    Hello quanlytongmto,

    Thanks for the additional information. Please try disabling the Show Navigation Menu on the app and then re-enable it. Here's how to do it:

    1. On the App Builder page, click on the Navigation Settings button in the lower right corner.
    2. On the window that appears, click disable Show Navigation Menu and then re-enable it.

    1659230412 62e5d8cc8c0ac  Screenshot 10

    Give it a try and reach out to us again if you need more help.