The promise Monika Sreeja Thangada, MD, FAPA, of KwikPsych makes to all her patients is quick access to mental health treatment. Her services range from ADHD evaluation to telepsychiatry services and psychiatric medication management.
But that promise was challenged by patient intake paperwork, an inflexible electronic health record (EHR) system, and an online form solution that lacked dynamic features. Then she discovered Jotform.
Jotform definitely made getting patients scheduled and into our office easier.
Monika Sreeja Thangada, MD, FAPA, Founder & Medical Director, KwikPsych Clinics
Jotform empowered the KwikPsych team to customize forms with conditional logic, speeding up patient intake and access to care.
“Whether we’re collecting primary or secondary insurance, or the patient is a minor, they see only the information that’s relevant for them,” says Thangada.
KwikPsych also uses Jotform’s integration with Google Calendar and an API connection to its EHR system to streamline patient scheduling. Patients can request treatment for a number of services listed on KwikPsych’s website.
“Jotform definitely made getting patients scheduled and into our office easier,” says Thangada.
Improving patient intake with mobile-friendly forms and e-signatures
Patients also benefit from Jotform’s file and photo upload features, which are used on KwikPsych’s intake form. Using their mobile phones, patients can take a picture of their insurance or photo ID card and upload it directly to Jotform. No more scanning and uploading files or manually typing in information.
Patients receive a confirmation email automatically when they submit the intake form. They also get automatic appointment reminders the day before and the day of their appointment.
And because KwikPsych uses Jotform with HIPAA, a HIPAA compliance seal appears at the bottom of the form, giving form fillers the peace of mind that their information will be protected.
“The confidence of our patients has increased, and because Jotform takes less time to fill out compared to paper, it increases the speed of our workflow,” says Thangada.
Jotform Sign saved us from scanning papers and needing storage space.
Monika Sreeja Thangada, MD, FAPA, Founder and Medical Director, KwikPsych Clinics
Paving the way for a paper-free practice
KwikPsych’s previous online form solution lacked the ability to collect e-signatures, so any form requiring a signature had to be printed, filled out manually, and filed away.
With Jotform Sign, the team can collect e-signatures with a built-in audit trail, making record-keeping paper-free and worry-free.
“Jotform Sign saved us from scanning papers and needing storage space,” says Thangada.
Thangada estimates that staff save more than 30 minutes per patient visit by eliminating the need to manually collect signatures. With their current patient load, that’s the equivalent of a part-time position. By automating at every step, KwikPsych’s efficiencies can support its growth.
“Our practice is growing,” says Thangada. “Jotform saves us a lot of time and ensures our patients are informed of all our policies.”
Leveraging automation to expand practice and patient care
Though Thangada admits that starting a practice can feel overwhelming, she’s still excited about the potential for growth. In the coming months, she plans to automate insurance verification with clearinghouses using Jotform’s API. “It’s going to make the workflow that much easier,” she says.
“We want to automate as much as we can to reduce manual work, so having Jotform’s flexible API and integrations is a major benefit for us,” says Thangada.
From this provider’s perspective, Jotform can alleviate common side effects of starting a new practice. “I would definitely recommend Jotform,” says Thangada. “Jotform supports HIPAA compliance and makes workflows and integrations easier. It feels like a no-brainer to incorporate Jotform into your practice.”
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