As a business owner, you know that a customer focus is key to your success. Customers hold all the power — through both their wallets and their referrals. So if you want your business to grow, you must make and keep them happy.
How? By making their lives easier. You can have the greatest, most valuable product or business in the world, but if it’s difficult to access, it won’t matter.
Though we don’t often think of healthcare providers and their patients in these terms, the same concept applies. Medical professionals need to follow customer service best practices to keep their patients happy and healthy.
To make this easier, health-focused customer relationship management (CRM) platforms like Solutionreach and Demandforce can help by building relationships and establishing trust with your clients, ultimately saving them — and your business — time, money, and energy.
So, which CRM will turn your window-shoppers into loyal clients?
Whether you’re a small, independent practice, large enterprise, or full-service healthcare system, Solutionreach can help you better manage your customer relations, with its focus on everything from website content and online scheduling to text and group messaging and patient surveys.
Solutionreach has 21 years of experience in the field, and their goal for their clients is clear: attract, acquire, engage, and delight true, loyal customers time and time again.
Upgrade your medical form process with Jotform’s HIPAA-compliant forms — available on desktop and mobile devices.
Demandforce is a marketing solution that, like Solutionreach, can help you attract and retain clients so your business can flourish. You can help your customers find you online using this CRM’s online booking, appointment reminders, email marketing, mobile check-in, telemedicine, virtual waiting list, and performance dashboards.
With Demandforce, you can communicate with patients, control your online reputation, and increase productivity, all in one place.
Solutionreach vs Demandforce: Key features
Solutionreach is all about helping you grow through one thing: delegation. The more tasks you delegate to the program — appointment reminders, scheduling, patient intake — the more you can focus on setting strategy, making money, and caring for your patients.
If, for example, you want to let your patients know when a new product is in stock or their test results are ready for them to pick up, Solutionreach helps you schedule text and email notifications. (You can even send patients a birthday text to stay connected between visits.) Other Solutionreach features include group messaging, telehealth visits, marketing campaigns, website management, and patient newsletters and referrals.
Demandforce (which serves a wide variety of industries from automotive to medical) is also committed to your growth, whether by streamlining your front-office tasks or boosting your online reputation. And with measurable, compelling statistics that are impossible to ignore — for instance, their current customers claim their businesses have seen 94 percent more online reviews and 51 percent more appointment confirmations — it seems they know a thing or two about customer relations.
Both Solutionreach and Demandforce run on most browsers and devices, including Windows and macOS, and mobile operating systems like iOS and Android.
Solutionreach vs Demandforce: Cost
Pricing for both Solutionreach and Demandforce is based on quoting services unique to your specific business needs and expectations.
For a ballpark estimate, however, Solutionreach’s base plan — which includes features like two-way texting, automated recall and reminders, missed appointment messages, team chat, and patient loyalty surveys — costs around $329 per month (though some sites say $299). But if you need additional features like telehealth, digital intake, and online scheduling and reviews, you’ll have to jump to the next level and spend more (to learn how much exactly, though, you have to have a business-specific consult).
Demandforce is in the same price range with similar features to Solutionreach, so it’s best to contact them directly for a quote specific to your business and expectations.
Solutionreach vs Demandforce: Integrations
With more than 500 integrations — including Healthline, Healthgrades, and Dentrix — Solutionreach is serious about its partnerships, offering both innovation and added value to your growing company.
Demandforce, on the other hand, integrates with more than 150 management systems, including medical partners (like AdvancedMD, DrChrono, eMDs, and NextGen); lifestyle partners (Book4Time); and animal care partners (AVImark).
The better choice for approval workflows
Overall, Solutionreach and Demandforce are fairly equal when it comes to streamlining approval workflows. In fact, in addition to comparable pricing models, they both offer similar functionality and usability and are both well-equipped to work with companies of all sizes.
Jotform: An alternative to Solutionreach vs Demandforce
Solutionreach vs Demandforce: Which CRM is best for your business?
Before you decide, consider Jotform, an online form builder with more than 10 million users worldwide and thousands of form templates.
You can make your healthcare forms more functional through the Jotform Health app. The HIPAA-compliant mobile app is designed specifically for healthcare services and offers many of the same features as Solutionreach and Demandforce for a fraction of the price.
You can customize a variety of forms to securely accept patient data, connect to third-party apps, and receive push notifications from forms. You can also create a CRM database with Jotform Tables, which enables you to manage your form data in one workspace.
Regardless of the platform you choose, it’s best practice to use a CRM as a resource to ensure you’re offering patients the best possible service. When you manage customers well, you can go above and beyond in meeting their needs, guaranteeing they keep returning.