UPDATE: As of January 2019, our integration with Wishbox has been discontinued. Feel free to check out our free, customizable feedback form templates!
When Google+ released earlier this year, it received over 1 million feedback messages in the first month. They used one of those feedback buttons on the side of the page. What was interesting about their feedback tool was that it had the ability to include a screenshot of the current page within the feedback message. This was pretty neat, since it allowed users to explain their problems more clearly.
We thought this was something that could be useful to all web sites. Getting feedback from users is hard. Getting feedback that clearly explains a problem or suggestion is even harder.
Getting people to send a screenshot with their feedback is a good idea. But, we thought why stop there? Why not let users annotate these screenshots with text and draw arrows on it? Let them have some fun, and show you the problem, instead of trying to describe it.