Year in review: How our users pushed Jotform to new heights in 2022

2022 was the best year yet for Jotform, and it has a lot to do with the fact that you, our users, were at the center of everything we touched. 🤗 Every one of the accomplishments we’re highlighting here is tied directly to customer engagement in some way. 

One of the cool things about looking back on the year is getting the chance to highlight all the new capabilities that may have flown under the radar but are now available to make your workflow easier.

So let’s take a stroll back through 2022’s accomplishments and celebrate how you helped push us to new heights!

Jotform 2022 Calendar

Stellar workflow solutions

Our biggest launch of the year was Jotform Sign — an easy-to-use e-signature solution that allows you to digitize your paper-based signature processes. Jotform Sign was informed by many customer surveys and in-person interviews with you.

Important aspects of Jotform Sign, like the “invite link,” which allows you to copy a link and share a document to collect e-signatures, came about as a direct result of our conversations with users.

Similarly, we developed many key features of Jotform Teams because you wanted a faster way to locate and share forms, tables, and workflows while giving different access and permission levels to colleagues. Enterprise teams can now create shared online workspaces where they’re able to build, organize, and share all of their Jotform assets for better collaboration.

With Jotform Apps, we learned that one of every three apps you created included payment forms, which led to the launch of the Jotform Store Builder. Among its many features, the Store Builder allows you to collect payments for B2C or B2B orders through nearly 30 payment gateways and create apps with multiple product lists (without using a form)!

As experts in information gathering, we know it can be hard to get people to fill out forms. So we expanded our prefill capabilities to save your customers time and increase your conversion rates.

The expanded prefill feature also allows you to use data from different platforms (like Salesforce, HubSpot, Airtable, and more) to easily populate your forms/surveys in Jotform.

Keep sharing your feedback with us so we can continue to make Jotform as useful as possible. As a reminder, you can contact us through our support channel or tag us on Facebook, Twitter, or LinkedIn!

Exciting possibilities for connectivity & efficiency

In 2022, several innovative new integrations and widgets came about from your requests and usage patterns. Some allow Jotform to be used like never before within third-party platforms. Others usher in a two-way workflow, where third-party data can also be pulled into Jotform for use in your forms. All in all, they take your processes to another level.

Here’s a quick rundown.

2022 integrations & widgetsWhat they empower you to do
Apple Pay & Google PayUse digital wallets for faster customer checkout and higher conversion rates.
Cash App PayAcquire Gen Z and digital first customers. 
Zapier Actions Use other apps as triggers to assign and prefill your forms.
MailerLiteCreate robust email campaigns with the emails you collect via your forms.
Asana FlowIntegrate customizable forms in your projects without leaving Asana.
ClickUpMap form fields to your ClickUp workspace directly.
UnbounceEasily embed forms within your Unbounce landing page Smart Builder and track conversions with Smart Traffic.
Box SignTrigger an automated, secure e-signature workflow from a form submission. 
PayFastOffer South African customers a seamless payment method. 
Messenger and WhatsApp ButtonsChat with your customers directly from your form to increase customer engagement and build trust.
Loom video embed & video recorderCreate videos and add them to forms, simplifying feedback collection and communication.
Fiverr Logo MakerCreate a custom logo and add it to your forms.

Insightful user stories

Spotlighting our customers is one of our favorite things to do. In 2022, each user had individual needs, but their stories highlighted common workflow problems and how to use Jotform’s features to solve them.

We’d love to feature even more of you in the coming year. If you’re interested in sharing how your organization works with Jotform, let us know by requesting a case study.

Company growth highlights & milestones

We’re excited to announce that over 4.5 million new people signed up for Jotform in 2022. Awesome users like you made these milestones possible:

  • Crossed the 1 billion form submission mark
  • Created more than 1,750 new templates for you to use
  • On pace to conduct over 60 face-to-face user interviews this year
  • Shot over 8,600 minutes of video, spanning announcements, customer case studies, and tutorials
  • Fielded over 491,000 global customer support requests
  • Managed 31 webinars in 2022, with more than 9,700 registrations and over 1,500 questions answered
  • Organized Jotformers Week, welcoming more than 170 Jotform employees from 26 different countries
  • Opened a new office in Istanbul, now one of six global offices

Thankful for our best year yet

Thank You

Believe it or not, there were a ton more additions, improvements, and capabilities in 2022. Though there are too many to list, we want to recognize everyone who contributed to making Jotform even better this year.

2022 has been a year of celebration and challenges for all of us. Through it all we’re most appreciative of you. Your experiences, feedback, and questions continue to be our north star as they help us discover better ways to assist you in getting more done.

We wish everyone a joyful and safe holiday season. Here’s to 2023 and all the cool things yet to come!

This article is originally published on Dec 13, 2022, and updated on Jan 25, 2023.
AUTHOR
Chris is a Content Marketer and Creator at Jotform who believes in creative writing as a force for positive change. Possessing a diverse professional background and skill set, Chris produces award winning thought leadership. Movies, travel, design and great food/wine with friends are among his loves. You can reach Chris through his contact form.

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