How to Setup SMTP for a Form

Last Update: May 6, 2017

Many JotForm users create forms for their clients or organizations, or they send autoresponder emails to people who fill their forms. Removing JotForm branding from these emails and having the emails sent from their own address is necessary.  

Another reason to use this feature might be to increase reliability. We send hundreds of thousands of emails every single day. It is our job to send emails reliably, and we are very good at it. But, sometimes our emails go to your spam filter or we might get blacklisted on a spam list temporarily. These kinds of things happen when you send huge amounts of emails. There is no way around it. You now have another option when you are not completely happy with our email sending facility. 


How to Setup SMTP for a Form 

Setting up your own SMTP account on a form is very easy. You can do so while editing your form in the form builder.  

1. First, you'll need to open the "Emails" wizard in your form builder.


2. Then select the email alert you would like to send using SMTP. Hover on the email alert and click the "Edit" button. In my case, I'll edit my email notification.


3. Click on "Advanced" tab and scroll down.


4. From the "Sender Email" option, select "Add new email address".


5. After clicking "Add new email address" another drop down option labeled "Email Type" will show up. Select "SMTP" there.



6. It should then show up the SMTP fields you need to complete. Please note that SMTP details will depend on the email provider you have. You need to contact your email provider to get these details. In my case, I'll be using Gmail's SMTP details. Click the "Add Email" button after completing the details.

 7. You should see a message that you have successfully completed the setup, your email address is now listed under the sender email list.


That's it! Your emails will be sent using your own SMTP server from now on. 

Here is the good news: You will only do this setup once. You can choose to use the same email address on the next form without re-entering the information. 


Do you need to Edit/Delete the SMTP Emails? Not a problem! 

Please check this tutorial. How to Edit/Delete the SMTP Emails


bimr (February 05, 2014 at 09:27 PM)

I dont know my SMTP protocol because my email is hosted with hostmonster. Would I write it like ?

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Tammy (March 16, 2016 at 08:11 PM)

I did what you said in your response but I don't think it worked, the email I am trying to add is under settings, sender email I put in my email: rodeokid5@hotmail,
left the port at 25 and clicked save and it said it saved however I did a test with a form and didn't get the email saying there was a new form

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anandrajog (August 20, 2016 at 05:16 PM)

Hi There,
I am trying to setup SMTP. We have our emails working through google apps paid account. I want to know the step-by-step process to setup my email address to work with this.

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tubbaluvin (September 23, 2016 at 08:02 PM)

I added my email. pretty sure all info is correct. However all test emails are coming from '' even tried selecting ' but still comes from

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Aditha (October 19, 2016 at 06:57 PM)

Enquiry only. Thanks.

messilot (October 29, 2016 at 12:49 PM)
I am new in this subject;can you explain me what I did wrong?
The jotform,after sending mail,stays in the same page and I don't get mails to my mail...

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calhouncollege (November 08, 2016 at 10:26 AM)

I have lots of jotforms. I manage our account for the entire college. Forms are for several departments and submissions go to different emails within each department. We are not receiving all of our emails so I don't know how to do the SMTP settings for all of our forms. Are those settings for our college server or for each individual email for each form?

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Joonik (December 30, 2016 at 12:56 PM)

After clicking on "+ Add new email address" nothings happens. Does someone know if this option is for Premium Users? I have two accounts and it didn't work in any of them.

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Rajesh Rakholiya (February 07, 2017 at 07:23 AM)

i will get good site where we can put just domain name or email address and we are get smtp imap setting site is

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davidgrayvideos (February 18, 2017 at 10:53 AM)

Absolute Rubbish. Just does not work whatever you do. Even copy and paste doesn't do it. Terrible since you updated the software!

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davidgrayvideos (February 18, 2017 at 10:55 AM)

Does this only work on NOTIFICATION emails because in the example above this is what you are using. I cannot get it to work on Auto-responders.

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pintu patel (February 19, 2017 at 09:11 AM)

you get every email provider email imap smtp email settings from here.

Narendra Pratap (April 13, 2017 at 02:04 AM)

I can not guess to comment now.

Rajesh (April 28, 2017 at 07:44 AM)

are u find all email smtp settings then you get from

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karicatudo (May 08, 2017 at 05:53 PM)

Não consigo responder para meus clientes, recebo os emails...mas quando reenvio a respostas não chegam ao destino!
outra coisa as mensagens estão chegando com o nome de email norepyjotform, oq fazer?

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