How to Setup SMTP for a Form

Last Update: July 6, 2016

Many JotForm users create forms for their clients or organizations, or they send autoresponder emails to people who fill their forms. Removing JotForm branding from these emails and having the emails sent from their own address is necessary.  

Another reason to use this feature might be to increase reliability. We send hundreds of thousands of emails every single day. It is our job to send emails reliably, and we are very good at it. But, sometimes our emails go to your spam filter or we might get blacklisted on a spam list temporarily. These kinds of things happen when you send huge amounts of emails. There is no way around it. You now have another option when you are not completely happy with our email sending facility. 

 

How to Setup SMTP for a Form 

Setting up your own SMTP account on a form is very easy. You can do so while editing your form in the form builder.  

1. First, click "Emails" in your form builder.

2. Then select the email alert you would like to send using SMTP. Hover on the email alert and click the "Edit" button. In my case, I'll edit my email notification.

 

3. Click on "Advanced" tab and scroll down.

 

4. From the "Sender Email" option, select "Add new email address".

 

5. After clicking "Add new email address" another drop down option labeled "Email Type" will show up. Select "SMTP" there.

 

 

6. It should then show up the SMTP fields you need to complete. Please note that SMTP details will depend on the email provider you have. You need to contact your email provider to get these details. In my case, I'll be using Gmail's SMTP details. Click the "Add Email" button after completing the details.

 7. You should see a message that you have successfully completed the setup, your email address is now listed under the sender email list.

 

That's it! Your emails will be sent using your own SMTP server from now on. 

Here is the good news: You will only do this setup once. You can choose to use the same email address on the next form without re-entering the information. 

 

Do you need to Edit/Delete the SMTP Emails? Not a problem! 

Please check this tutorial. How to Edit/Delete the SMTP Emails


4 Comments...


   
bimr (February 05, 2014 at 09:27 PM)

I dont know my SMTP protocol because my email is hosted with hostmonster. Would I write it like smtp.hostmonster.com ?

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Tammy (March 16, 2016 at 08:11 PM)

I did what you said in your response but I don't think it worked, the email I am trying to add is under settings, sender email I put in my email: rodeokid5@hotmail, smtp@hotmail.com
left the port at 25 and clicked save and it said it saved however I did a test with a form and didn't get the email saying there was a new form

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anandrajog (August 20, 2016 at 05:16 PM)

Hi There,
I am trying to setup SMTP. We have our emails working through google apps paid account. I want to know the step-by-step process to setup my email address to work with this.

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tubbaluvin (September 23, 2016 at 08:02 PM)

I added my email. pretty sure all info is correct. However all test emails are coming from 'noreply@jotform.com' even tried selecting 'noreply@formresponse.com but still comes from ...@jotform.com

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