Jotform’s Autoresponder Emails let you automatically send a message to respondents after they submit your form. You can also attach a file, such as a PDF, document, or image, to provide additional information they can access directly from the email.
Attaching a file to your form’s Autoresponder Email is easy. Here’s how to do it:
- At the top of your Workspace page, click on Filter.
- Then, in the Dropdown menu that opens, hover your mouse over Forms, and on the right side of it, click on Only.
- Next, hover your mouse over the form you want to attach a file to an Autoresponder Email for, and click on Edit Form on the right side of the page.
- In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
- Then, in the menu on the left side of the page, click on Emails.
- Under the Emails tab on the right, hover your mouse over the Autoresponder Email and click on Edit.
- Now, at the bottom of the tab, click on Attachments.
- Then, in the Attachments window that comes up, under Attach File, drag and drop a PDF, DOC, DOCX, PNG, JPG, or JPEG file into the Upload area, or click on Upload File and select a file in one of these formats from your device.
- Once the file is uploaded, click on the X at the top-right side of the window.
- Then, click on Save at the bottom of the page.
That’s it. You’ve successfully attached a file to your form’s Autoresponder Email. Now, respondents can access the attached file in the Autoresponder Email they receive after submitting your form.
Note
There is a 5 MB limit for attachments on emails sent from Jotform’s default sender email address. If the total size of all attachments exceeds this limit, they won’t be attached to the Autoresponder Email. To use your email provider’s attachment limits instead, you can set up a Custom Sender Email with SMTP and select it as the sender for your Autoresponder Email.
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36 Comments:
November 11, 2025
Australian user here, I don't see this option when I go to any of my forms. Is this option only available for certain forms or Countries?
March 27, 2025
Could your dev team include supporting ics file attachments to autoresponders? This would be extremely helpful for helping our subscribers add events to their calendars after they register.
November 20, 2024
Same issue as MANY others have in the comments below from over a year ago. Why has this not been resolved yet?
I have done all the proper steps and no PDF attachment comes through with the TEST emails. PLEASE FIX THIS ISSUE.
September 6, 2024
Any reason we can't attach an epub file? Can I add that to the wishlist?
August 27, 2024
Would love to be able to include a calendar invite file .
.ics file
April 12, 2024
I do this but it only sends it in the 1st submission, and then it does not get attached anymore. How can I fix this and ensure that it is always attached?
January 2, 2024
I have compressed the pdf and it is still not attaching to the autoresponder emails. What am I doing wrong?
November 15, 2023
this feature no logner works
January 22, 2023
Hi - I have followed these instructions but I am not getting the PDF when I test. In fact it won't let me save the autoresponder with the attach PDF button toggled to on. Can you please help?
July 13, 2022
I've attached and sent numerous test emails and not once has the attachment been included. Please advise.
June 23, 2022
Hi ive tried doing this and it all looks right but when i test it the pdf isnt there. Can you help please
March 5, 2022
How can we "test" this to make sure the pdf is being sent properly without actually purchasing it? The pdf is not included in the test emails I'm getting... What do you think I'm doing wrong?
August 11, 2021
What is the maximum file size allowed with this feature?
June 9, 2021
Is there a possibility so attach a *.ics Calendar File as Attachment?
October 21, 2020
Hi,
I've attached a PDF to come through as an attachment but it's not working even if I make a valid submission (i.e. don't just press TEST EMAIL) Please help
July 25, 2020
We use Profit Mail but we cannot send attachments as we get a 404 error.
June 9, 2020
What about a .ics file? We want to send a calendar invite and it won't allow the upload. That's just silly.
May 31, 2020
I have followed all the directions above and the PDF will not come through in my test email.
July 24, 2019
Perfect so do I still need to use mailchimp then? Or will jotform make an email list for me?
August 27, 2018
I have followed the directions above. However, the attachment is not coming through in my Test Email. Thanks for your help.
June 6, 2018
Could you please add a "ContentId" header when sending the attachment? This way it would be possible to embed the attached file into the notification email via and prevent blocking of external images in the email body.
April 19, 2018
But, I'm guessing that any emails being sent are not encrypted. Correct?
March 14, 2018
What types of files can be attached? I’m trying to attach a voice recording to an auto response email that is a m4a file type and it will allow it. Also what is the max size for a file?
February 12, 2018
Yes I know that. I did it and it failed to send the attachment in the auto response. What it did was send a PDF of what I filled in.
September 1, 2017
I've added a PDF file to my autoresponder. It appears on the email but when I try to open it says....
The file “Terms & Conditions.pdf” could not be opened because it is empty.