When you add a new Email Notification, your email address is automatically the default recipient. You can change this if you want to. For example, if you’ve created a form for your client and you want your client’s email address to receive the submissions. To change, please follow the steps below.
- Go to the Settings tab in the Form Builder.
- Click Emails on the left.
- Hover your mouse over the Email Notification template and click the edit (pencil) icon.
- Go to the Recipients tab. Here you can change the Recipient Email or add more emails.
- Click Save to save your changes.
- The Starter (Free) Plan is limited to one recipient only. Multiple recipients are available for paid users.
- The Test Email button will only send the notification to the email address associated with your account. To test the email recipients in your Email Notification, you can send a test entry to your form.
I need someone to contact me ASAP. There is no way i can resolve the email issue.
thank you , that is what i was doing sending a test email thank you
Hi there, I have created a jot form but am currently on the free subscription
Can I allocate the jot form to another colleague who has paid subscription? I don’t want to change the link to the form.
It looks like the recipient email list edit finally worked this morning. Thank you
I have followed these directions and the CDVC "email" shows up even after I have deleted it and saved changes.
Hago eso pero el mail sigue sin direccionarlo a la cacilla que le ordeno, habra alguna otra forma?
Is it possible to change the Notification email address based on a form field.
e.g. If form field dropdown equals "A" , send notification email to email@example.com.
If form field dropdown equals "B" , send notification email to firstname.lastname@example.org.
Thanks. - Derrick
Can you update this field for all forms at once?
My Form has the option to save the form, however, when the form is saved the notification is only sent to the person filling out. Is it possible to set it up in a way when the form is saved the notification is sent to not the only person filling out the form also the people in the notification list?
Thanks for such a speedy, informative response.
My Artist Application form was submitted 4 times today, but I didn't receive the emails for any of them even though my email is listed as recipient.
However, yesterday I had one submission for my New Artist form and I DID receive the email for that one.
Trying to figure out if the issue is on my end or not. Thanks for the help :)
Did not work for us.
We changed email with this steps and also going under setting.
Muchas gracias por este tutorial tan interesante. A través de este, pude solucionar algo con lo del correo.
Muchas gracias y bendiciones!!!
Thanks the email change worked. Lastly, when we do receive the emails, we cannot open the files that we’re uploaded into the created jotform. We have tested with jpeg, pdf, etc., and we keep receiving the jotform error code 404 (whoops). Can you please assist? Thank You
If I make changes to the form, does it automatically update where the form is located? Ie on our website. Do I need to upload a new version to my website of the form each time I update it?
How can I decide if I want to purchase your product if I cannot use it to try it from making the form to getting the survey responses???
Do mean that I can only send one at a time or only get replies for only on filler of the form?
Perfect, thank you for your help with this one, Timpi :)
Thank you appreciate the quick response!
This may work for online forms, but what about fillable pdf's? When I choose to edit the pdf, there is no "settings" tab.
This is not working for me. All the form fields have the correct address, but they are still coming to the wrong address. I have three forms. Some go to the correct address, some do not. It is very frustrating because I'm missing leads.
I did it, But not working.
Awesome! Thank you so much!!
I get the test email but not the completed form emailed to my email account. I tried 2 different emails here. neither worked.
This was very helpful, thank you. I was able to change my email.
Can an email notification be removed from the form (not required)? I don't want to receive 100s of email notifications when someone registers. I'd prefer to run the reports as needed. I tried to delete the email from the notification, but it wouldn't allow me to save it without an email address.
Thank you for your assistance/feedback.
My emails being sent but l. Not receiving them why.
can you please delete the previous comment this should have been for support and not here and should not be public - i will get into trouble for this
Hello, the person who normally receives these emails went out on unexpected leave of absence in early July. We need to get the emails rerouted to me until she returns. Additionally, any emails sent since July 11 likely did not go through, as her email account would have been disabled. Can you help to get emails from July 11 rerouted to me and any new sent to me until she returns? Her name is LaDonna Jenkins-Thompson. Email address" LaDonna.Thompson@usfoods.com
Not receiving social emails
i have followed all instructions and i still can not add the second email recipient. i am a paid customers so i should be able to have more than one.
Can I have the response from each form go to a specific email address
Please I haven't receive my messages or notification on my Yahoo email account.
What should I do?
Have not gotten any notification after submitting my forms and posting it also
When i try to use my email i will get an sms saying invalid
Followed the instructions above and yet submissions are not going through to the designated email. I checked span and junk folder and they are not going there either. Help??
I am receiving the test emails, but not the actual submission notification emails. The notification recipient email is the same email associated with the account. Checked junk folder, nothing found.
Salve, inserendo l'indirizzo email di destinazione (indirizzo utilizzato tra l'altro per l'account) per le notifiche di invio form, queste arrivano ma passano subito in posta indesiderata. Ho già fatto la verifica ma il suddetto indirizzo non risulta nella vostra lista di indesiderati.
Con un secondo form e altro indirizzo mail le notifiche arrivano correttamente.
Do you have to notify all your apps separately?
I have changed the email address over and over and it keeps going back to the original one
How many email recipients are allowed in the plan for $19?
my form will not submit when clients try to fill them out on my website.
Can I use conditional logic from email addresses in a drop down box in my form as the recipient email address?
Why am I not receiving any e-mail on my phone? Bennett
If I have a free account, can I still direct the notification to a field email address using conditions?
I want know why am not getting my gmail messages
We have changed the sent from email to email@example.com , but the display name is still jotform? how can we change that.
How do I change the email address associated with my account?
I did all of this and it looks like it changed but when I completed the form it didn't change
How do i change email format for all forms at ones? Is it possible?
I did all of this and nothing is changed?
How can I remove and add an email address when its not saving or letting me click "+ Add new email"?
why i didnt receive the appointment code because i need it now
I setup an email list as SMTP now I'm having errors. How do I delete the email options that are currently there so I can re-add them as verified emails?
When a form is submitted I am not getting any notifications to my company email to notify us, help!!!
I know more things from your post.Please write a post about how to do Email finding
I verified my recipient email addresses and no messages are being received.
i did not received any email notification in my email.. need help for this issue. here's the form we're using
i did not received any email notification in my email.. need help for this issue.
How do I change the email associated with my account? Original address now changed to working address.
This did not work for me. I put my email address into the recipient box, but no good. Also the email address is not on the bounce list.
Lo que quiero es como una condición en el estado prestamo del formulario, por cada una que dice prestamo que se envie como una condicion por cada uno
ejm: jorge preciado no lo ha devuelto
javier zuits no ha devuelto
mas o menos asi
Me llega el correo pero no sale quien me lo manda. Como lo puedo averiguarlo. Gracias
How do we change the notification email to come from our establishments email instead of Jotform?
I would like the email to go to around 6 or 8 people, each time somebody fills out the form.
Is this possible ?
Bonjour à tous,
Même en applicant la procédure de changement d'adresse de messagerie, je ne parviens pas à recevoir de réponses à mon formulaire de contact.
And how to change the email to another?
Didn't work for me.
Thank you worked great.
I tried changing the mail id but still getting it in the same mail.
This instruction doesn't work. it keeps sending to the previous email add. It says, 'an email has been sent you your default email address'
Thank you for the info.
That solved the problem of notification going to the wrong place.
I'm also just a tiny bit smarter.
ola no meu jotform esta sem a opção senha como ativo essa opção
hello my Jotform this without the password option as active this option
karekter ve silah
i have not received no email since 2013.my old email firstname.lastname@example.org
when i was trying to test email the mail is being received to actual email to in which i was registered but i need to receive email to email@example.com
I did so, the result in notification was correct, but the mail was sent to the false adress, t.e. there was no mail under the correct adress.
Is there a place for a standard-recipient???
Can I email the survey? I downloaded the link to the survey and emailed clients. When I tested it I was able to fill in the survey and click submit, and got an ack that it was submitted, but have never received the survey results.
this does not work for me.
I change the email address and hit seave, but when I select 'test email' it says 'test email isent to (old email address("
I have the correct email set up, but still receive no notifications in my email inbox. What should i do?
i am looking forward to find profile details this email id user firstname.lastname@example.org
Disregard prior question... it is working in production, not sure why it wasnt working using the test email function in JotForm.
a pesar que ya he hecho la prueba con el botón Replay-to, ahi sí me llegan pero cuando yo pruebo el formulario desde mi blog no me llegan al mail y debo abrir esta página para leerlos, pueden solucionarmelo? Gracias
One of our forms continues to forward to an ex-employee's email address even though we have reset the form many times: https://www.jotform.com/form/10461247489 ; do you have any advice?
How many emails can I add to the confirmation email field ???
many thanks for that, works perfect
My site has not been published but when I preview in a browser, the frorm is correctly displayed but when I submit, I get the Thank You but NEVER recieve the email. Since I am submitting from my browser (which is online, I should be reciving the e-mail shouldn't I?
Can we turn off the option to have email confirmations sent? Would I simply delete the address in the appropriate field?
Las one is really creative! :D
How can you find out all recipient emails for all of your forms at once without having to click on each form individually?
hola , necesito por favor necesito cambiar el mail a donde van a enviar el formulario ... como lo hago ?
Aonde eu coloco o e-mail para onde serão enviadas as perguntas dos usuários?
Please post your questions to the forum.
Hi, When I receive my jot forms via email the titles are new submission and subject jot form. Is it possible for our guests to put their name and subject in stead. This would make it easier to find our guests when looking at a list of 'jot form new submission'?
Please post your questions to the forum.
I have the correct email set up, but still receive no notifications in my email inbox
Is there a way to remove the default email address from the notification? My colleague's email address is on the main account, but I don't want her to receive the notifications for this particular form.
taht your name
As far as I know if you add an email as an extra notification ( as described above) you can do this as often as you wish. I send one of my forms to two people, ie me and one other. So there is no need for additional proof of submission, because each person gets the form submission directly to their inbox.
Is that what you wanted to know?
I will have an agent who will input into forms for various clients.
The form will contain 2 email addresses. (Agent and Client). Once a form has been successfully submitted I would like to inform the Agent and Client via E mail as proof. Is this possible.