User Guide

Setting up the Thank You Page

Last Update: July 16, 2017

What is a Thank You Page?

A Thank You Page is the final page your visitors see after submitting a form. Some people use it to give a pleasing end to the experience by customizing the page. Others use it as a tool to redirect visitors to a certain page after completing the form.

There are two different options for you to choose when making your thank you page:

1. Show a Thank You page

2. Redirect to external link

To access these thank you page options, click SETTINGS at the top > then THANK YOU PAGE on the left.

🔘 SHOW A THANK YOU PAGE (or the default Thank You Page)

This is the most commonly used Thank You Page option since it has almost all the details that you need already included. You can completely customize the look of your thank you page directly from the thank you message editor. You can insert images, links, paragraphs, and tables. It is also possible to post the user's answer using this option by clicking the FORM FIELDS drop down selection.

Example: https://www.jotform.com/30050980236952

🔘 REDIRECT TO EXTERNAL LINK (or a custom Thank You URL)

The form will redirect the user/respondent to the website URL entered here. This is very useful when you want your form users to land on your website or a specific page after form submission.

Example: https://www.jotform.com/30050430852946

The Custom URL is also used when you want to post data to your Thank You Page. To learn more, check out our guide on How-to-Post-Submission-Data-to-Thank-You-Page.

Comments and suggestions are welcome below. If you have a question, post it in our Support Forum so we can assist you.

41 Comments...

  • Birkashop

    don't work
    Custom URL
    Thank You message:

    Form Disabled
    This form has been disabled

    Details: Form did not pass status check

  • hans

    hi, i love your form!
    only one question: after the thank you page has appeared, how will the user get back to the blank contact form to submit another message? i would like the user to automatically get back to the blank form after the thank you page has appeared (or else, if that is not possible, that the form simply turns blank again).
    thanks for any help!

  • Tim

    Hi how do i have the form disply a thank you and then reset ready to be used again ?

  • miriam

    First of all, thanks for having this up for free, you guys are awesome.

    Is there any chance the thank you message could appear as a pop up window?

    thanks

  • dlangdon

    Just wondering, I have my contact form as a lightbox. The form is long and needs scrolling. When the thank you message comes up, the lightbox is as long as the contact form, and so I don't see the message, unless I scroll up. Is there any way to fix this.
    Thanks
    Dy

  • nhankwitz

    I have set up a "Thank You Message" for this form (http://form.jotform.com/form/12065911837). It use to work, but doesn't anymore. Please help.

  • aNdybaNdy

    Hi, I've got an issue regarding the Thank You message. I'm using a black background and it seems like whenever i change the textcolor of "{myProducts}" its still black. It also lists it self as "" items, which makes it look really bad. Is there any way i can get around this?

  • Rachel McAllister

    I want to centre and change the size of my custom thank-you message but each time I do this it doesn't stay changed - it reverts to the old style. What do I need to do to make it work please?

  • ramakrishnakurudagi

    I want to add close window button on thank you page.. how to do that?

  • letpa

    I have set up once a Thank You message and it worked. Now I have changed it and changes are not saved : I get always the first message (I have cleared cache).
    Can you help ?

    Thanks

  • jmuskus

    If I want to add custom CSS to my thank you page do i need to enter it into the HTML part of the editor, am just learning CSS so if you could give me an example of how I can do this that would be great, thanks!

  • Gixer77

    I'm clicking the THANK YOU button on the form builder but nothing is happening, how do I enable it so I can change the settings?

  • tdfbradshaw

    Thank you page is not coming up after submission in preview nor in real-time. Form is

    Please reply to gamechanger@friendshipwest.org.

    Thanks

  • tasshamac

    Hi
    I've sent up a Thank You Page via the "Thank You Message" option (last option). I entered my personal Thank you data. However when any user submit our form they do not get a thank you letter at all. Nothing appears. For those that click submit and completing payment and for those who click submit without completing payment (although those are saved in the inbox). Please advise. Thanks

  • Alessandro

    Hi everyone,

    Can I personalize my thank you page with some data filled in the form?

    Something like
    http://www.jotform.com/#input_4

    or

    http://www.jotform.com/#company_name

    Thank you all!

  • Joanne

    Despite having a new thank you message on my form, my thank you page still shows the message from last year. HELP!

  • durveshindore

    After submission of form, I have directed the user to a desired url. But now the user can hit back button in the browser to reach back to the form. How can I avoid this??

  • durveshindore

    In my form , I've marked few questions as 'required'. But whenever the user skips any required field then the message pops up saying "this field is required". This leads to misalignment of all the fields below it. How can get rid of this?

  • lolove

    When my thank you with the redirect appears after name and email submission, the thank you message is cut off.

    How can I extend the Thank you message space?

    Thank you!

  • shereef

    thamk you

  • leonardomitchell

    Greetings,

    Can I put a Google javascript code in the thank you page for conversion purposes aka Google Adwords? Cheers

  • donharper

    Is it possible to have a custom domain for the submit thank you page while not redirecting to a different URL? I have one for the form itself but it defaults to http://submit.jotform.us/submit/

    Thank you

  • Bubblerats

    How do I attach a graphic within the thank you note. when I press insert/edit image I get confused as it seems to want an external page. I would like to cut and paste.

  • a2000

    Hi is it possible for the Thank you page to open in a new tab?

  • Cheryl

    My form works great -- after pressing the submit button, a thank you message appears, but the user must scroll all the way to the top of the page to see it. Is there code I can add to take the user automatically to the top of the page so they can instantly see the thank you message? Thanks for your help!

  • pardeep kumar

    Sir I facing a problem that when I printed the result ,result will come top of the page I want to that my result will can see in center paper

  • homeplanet

    I love the thank you page and it works fine, but... My web page is just a very long scroll page. The contact form is towards the end of the web page. Although I just want to use the 'normal' Thank You functionality, it does a refresh of the page, which brings me back to the top of the page. To see the actual Thank You, users would need to scroll back down to see it. Is there a way to '#jump' to the Thank You message? See http://www.eszar.com/#contactjump

  • pdoss

    How can I disable the Thank You page? I don't want it.

  • kidschanceok

    My form is set up to Save and Continue Later. If the user Saves the form, they get the Thank You Notice that thanks them for their submission but they haven't submitted anything yet. Is there a way to set up several Thank You Notices or to turn off the Thank You notice until the form is actually submitted? Thank you.

  • alex4478

    Hi, Awesome service guys.

    Just one thing, I just cannot get a transparent background on my 'Thankyou Page'.

    This is a link to the page, how can I fix it?
    http://ransome0.wix.com/mysite#!options-form/oedsy

  • paintsundries

    How do I change the background image on the Thank You page? Thanks!

  • linder

    Can I make a link on the Thank You page that DOESN'T include the http://www.jotform.com/ URL?

    I need to add a link so people can save their form data presented as a PDF for signatures and mailing.

    Every time I make a link, it adds the jotform URL to the beginning of the href

    Thanks

  • Sksbattick

    Hi, I have opted to "redirect to an external link". However, when I submit the form on my site, the only thing that happens is that the form disappears from the page.

    I even tried redirecting to www.google.com and I get the same results.

    My Form ID: https://www.jotform.com//?formID=62378548723870

    My Website: http://sksbattick.wixsite.com/humbird/copy-of-corporate-identity-quote

    Thanks.

  • ImageWorkx

    rather than a simple "thank you" I bring back a large amount of information to print labels for delivered products. the problem is: I cannot scroll through this to do reviews and edits. the popup window is too small and cannot be enlarged. what to do? the email window works OK just not the thankyou edit window

  • DevotioN

    Hi, I cannot seem to get the Thank You message to appear after the form has been submitted. I tried to set up an external link for the user to be redirected to but that does not work as well.

    The form is embedded into a Wordpress.com site (https://thanhnien.org.au/retreat-70/)

  • sbufsaweb

    Is it possible to add the image slider widget to thank you page?

  • drsinghh

    how can i insert paypal or other payment button on thankyou page , so that i may ask the customer for payment on thankyou page if he/she wishes.

  • hackeberga

    Hi there.

    I have four forms, using the thank you page. Though I notice that the fourth one will not work. instead of getting the standard thank you page, it's getting another text and a button for "Now create your own JotForm - It’s free!"

  • PodiumMC

    Your post says there are two options when a form is complete:

    1. Show a Thank You page

    2. Redirect to an external link

    I really wish you could add a 3rd option

    3. Reload the same form in the same place.

  • fbegey

    Okay, I see 39 questions on this page, starting from 2015 all the way up to June 2017, and not a single reply from Jotform. And it's not like you have even a feature for users to reply to other users. What's the point of allowing comments then? Is it only to show that you don't have the resources to read this stuff?
    Plus, multiple people asking for the same feature (an easy way to reset the form and prepare for a new submission) and no sign that this is even being considered.
    As a matter of fact, I came to finding this page because the option to set up and customise the 'thank you page' seem to have gone completely, and I can't even find a comment about that.
    All this, coupled with a few quirky behaviours I have encountered while trying to setup a simple student registration form really makes you think twice about signing up for a paid account. It would be a shame, because there is also a lot to be liked here.

  • fbegey

    I am posting this follow-up because I have received two replies from customer support within a couple of hours of posting my previous comment, so I think it's only fair to say that 1) apparently they DO read these comments, and 2) they DO care.
    Now remains the fact that it may be a good idea to display replies as well as questions, and that there is some confusion between legacy theme and new theme, with some less-than-intuitive UX and too many options when searching for answers. BUT HEY, really impressed with customer service, and despite all my (constructive) criticism I am liking a lot of what I see, and this beats every other alternative I have tried so far.

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