Setting up the Thank You Page

Last Update: July 16, 2017

What is a Thank You Page?

A Thank You Page is the final page your visitors see after submitting a form. Some people use it to give a pleasing end to the experience by customizing the page. Others use it as a tool to redirect visitors to a certain page after completing the form.

There are two different options for you to choose when making your thank you page:

1. Show a Thank You page

2. Redirect to external link

To access these thank you page options, click SETTINGS at the top > then THANK YOU PAGE on the left.

🔘 SHOW A THANK YOU PAGE (or the default Thank You Page)

This is the most commonly used Thank You Page option since it has almost all the details that you need already included. You can completely customize the look of your thank you page directly from the thank you message editor. You can insert images, links, paragraphs, and tables. It is also possible to post the user's answer using this option by clicking the FORM FIELDS drop down selection.


🔘 REDIRECT TO EXTERNAL LINK (or a custom Thank You URL)

The form will redirect the user/respondent to the website URL entered here. This is very useful when you want your form users to land on your website or a specific page after form submission.


The Custom URL is also used when you want to post data to your Thank You Page. To learn more, check out our guide on How-to-Post-Submission-Data-to-Thank-You-Page.

Comments and suggestions are welcome below. If you have a question, post it in our Support Forum so we can assist you.


Birkashop (January 12, 2013 at 02:23 PM)

don't work
Custom URL
Thank You message:

Form Disabled
This form has been disabled

Details: Form did not pass status check

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hans (January 24, 2013 at 10:33 AM)

hi, i love your form!
only one question: after the thank you page has appeared, how will the user get back to the blank contact form to submit another message? i would like the user to automatically get back to the blank form after the thank you page has appeared (or else, if that is not possible, that the form simply turns blank again).
thanks for any help!

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Tim (May 16, 2013 at 04:36 PM)

Hi how do i have the form disply a thank you and then reset ready to be used again ?

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miriam (May 30, 2013 at 05:59 PM)

First of all, thanks for having this up for free, you guys are awesome.

Is there any chance the thank you message could appear as a pop up window?


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dlangdon (August 25, 2013 at 11:55 PM)

Just wondering, I have my contact form as a lightbox. The form is long and needs scrolling. When the thank you message comes up, the lightbox is as long as the contact form, and so I don't see the message, unless I scroll up. Is there any way to fix this.

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nhankwitz (August 29, 2013 at 02:28 PM)

I have set up a "Thank You Message" for this form ( It use to work, but doesn't anymore. Please help.

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aNdybaNdy (November 25, 2013 at 08:40 PM)

Hi, I've got an issue regarding the Thank You message. I'm using a black background and it seems like whenever i change the textcolor of "{myProducts}" its still black. It also lists it self as "" items, which makes it look really bad. Is there any way i can get around this?

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Rachel McAllister (January 22, 2014 at 06:02 AM)

I want to centre and change the size of my custom thank-you message but each time I do this it doesn't stay changed - it reverts to the old style. What do I need to do to make it work please?

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ramakrishnakurudagi (February 20, 2014 at 12:56 PM)

I want to add close window button on thank you page.. how to do that?

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letpa (June 22, 2014 at 10:24 AM)

I have set up once a Thank You message and it worked. Now I have changed it and changes are not saved : I get always the first message (I have cleared cache).
Can you help ?


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jmuskus (September 12, 2014 at 07:00 AM)

If I want to add custom CSS to my thank you page do i need to enter it into the HTML part of the editor, am just learning CSS so if you could give me an example of how I can do this that would be great, thanks!

Gixer77 (October 16, 2014 at 11:08 AM)

I'm clicking the THANK YOU button on the form builder but nothing is happening, how do I enable it so I can change the settings?

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tdfbradshaw (November 14, 2014 at 12:41 AM)

Thank you page is not coming up after submission in preview nor in real-time. Form is

Please reply to


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tasshamac (January 28, 2015 at 08:54 AM)

I've sent up a Thank You Page via the "Thank You Message" option (last option). I entered my personal Thank you data. However when any user submit our form they do not get a thank you letter at all. Nothing appears. For those that click submit and completing payment and for those who click submit without completing payment (although those are saved in the inbox). Please advise. Thanks

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Alessandro (April 11, 2015 at 07:53 AM)

Hi everyone,

Can I personalize my thank you page with some data filled in the form?

Something like


Thank you all!

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Joanne (May 11, 2015 at 11:16 AM)

Despite having a new thank you message on my form, my thank you page still shows the message from last year. HELP!

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durveshindore (May 12, 2015 at 05:31 AM)

After submission of form, I have directed the user to a desired url. But now the user can hit back button in the browser to reach back to the form. How can I avoid this??

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durveshindore (May 12, 2015 at 05:37 AM)

In my form , I've marked few questions as 'required'. But whenever the user skips any required field then the message pops up saying "this field is required". This leads to misalignment of all the fields below it. How can get rid of this?

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lolove (June 22, 2015 at 10:07 PM)

When my thank you with the redirect appears after name and email submission, the thank you message is cut off.

How can I extend the Thank you message space?

Thank you!

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shereef (September 16, 2015 at 10:31 AM)

thamk you

leonardomitchell (November 24, 2015 at 01:41 PM)


Can I put a Google javascript code in the thank you page for conversion purposes aka Google Adwords? Cheers

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donharper (November 25, 2015 at 02:57 PM)

Is it possible to have a custom domain for the submit thank you page while not redirecting to a different URL? I have one for the form itself but it defaults to

Thank you

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Bubblerats (December 02, 2015 at 12:25 AM)

How do I attach a graphic within the thank you note. when I press insert/edit image I get confused as it seems to want an external page. I would like to cut and paste.

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a2000 (January 13, 2016 at 04:55 AM)

Hi is it possible for the Thank you page to open in a new tab?

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Cheryl (February 08, 2016 at 11:30 AM)

My form works great -- after pressing the submit button, a thank you message appears, but the user must scroll all the way to the top of the page to see it. Is there code I can add to take the user automatically to the top of the page so they can instantly see the thank you message? Thanks for your help!

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pardeep kumar (March 12, 2016 at 08:26 AM)

Sir I facing a problem that when I printed the result ,result will come top of the page I want to that my result will can see in center paper

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homeplanet (April 25, 2016 at 12:42 PM)

I love the thank you page and it works fine, but... My web page is just a very long scroll page. The contact form is towards the end of the web page. Although I just want to use the 'normal' Thank You functionality, it does a refresh of the page, which brings me back to the top of the page. To see the actual Thank You, users would need to scroll back down to see it. Is there a way to '#jump' to the Thank You message? See

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pdoss (May 21, 2016 at 09:19 PM)

How can I disable the Thank You page? I don't want it.

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kidschanceok (May 25, 2016 at 04:51 PM)

My form is set up to Save and Continue Later. If the user Saves the form, they get the Thank You Notice that thanks them for their submission but they haven't submitted anything yet. Is there a way to set up several Thank You Notices or to turn off the Thank You notice until the form is actually submitted? Thank you.

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alex4478 (June 03, 2016 at 10:04 AM)

Hi, Awesome service guys.

Just one thing, I just cannot get a transparent background on my 'Thankyou Page'.

This is a link to the page, how can I fix it?!options-form/oedsy

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paintsundries (July 14, 2016 at 11:17 PM)

How do I change the background image on the Thank You page? Thanks!

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linder (August 16, 2016 at 02:44 PM)

Can I make a link on the Thank You page that DOESN'T include the URL?

I need to add a link so people can save their form data presented as a PDF for signatures and mailing.

Every time I make a link, it adds the jotform URL to the beginning of the href


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Sksbattick (August 26, 2016 at 03:57 AM)

Hi, I have opted to "redirect to an external link". However, when I submit the form on my site, the only thing that happens is that the form disappears from the page.

I even tried redirecting to and I get the same results.

My Form ID:

My Website:


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ImageWorkx (September 05, 2016 at 12:04 PM)

rather than a simple "thank you" I bring back a large amount of information to print labels for delivered products. the problem is: I cannot scroll through this to do reviews and edits. the popup window is too small and cannot be enlarged. what to do? the email window works OK just not the thankyou edit window

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DevotioN (February 24, 2017 at 07:54 AM)

Hi, I cannot seem to get the Thank You message to appear after the form has been submitted. I tried to set up an external link for the user to be redirected to but that does not work as well.

The form is embedded into a site (

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sbufsaweb (March 28, 2017 at 12:19 PM)

Is it possible to add the image slider widget to thank you page?

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drsinghh (March 30, 2017 at 08:45 PM)

how can i insert paypal or other payment button on thankyou page , so that i may ask the customer for payment on thankyou page if he/she wishes.

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hackeberga (April 20, 2017 at 03:54 AM)

Hi there.

I have four forms, using the thank you page. Though I notice that the fourth one will not work. instead of getting the standard thank you page, it's getting another text and a button for "Now create your own JotForm - It’s free!"

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PodiumMC (June 27, 2017 at 03:45 PM)

Your post says there are two options when a form is complete:

1. Show a Thank You page

2. Redirect to an external link

I really wish you could add a 3rd option

3. Reload the same form in the same place.

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