How to Upgrade My Account

Last Update: June 24, 2016

***IMPORTANT NOTICE: Make sure you are logged into your JotForm Account before proceeding. 

Also, please note that All Subscription Plans are Automatically Recurring meaning they will re-bill you in the future on the Date of Purchase unless you cancel prior.***



1. Click on the Human shape icon and then click the "Account" text link.


2. Go to Billing/Upgrade section. You should be able to see the details of each subscription plan.



3. When you scroll down, you can see which plan you are currently on, you can see the "Current Plan" just below the subscription plan, just select the plan you wish to upgrade to and click on the "Upgrade" button.


4. From here, a window will show up where you can choose the payment schedule and payment method. You can choose either Monthly, Yearly or Bi-yearly plans. Make sure to select the check box that you agree to our terms. Click the "Upgrade" button.


 5. You will then be provided with additional instructions on how to make your payment, this depends on the payment method you have selected.




At the Billing section you'll notice the account's current plan, simply click on the next one you wish to upgrade and follow the instructions in the payment gateway.


Do you have questions? Feel free to comment below.


fartar (May 30, 2015 at 04:41 AM)

I try to pay A plan PREMIUM but it's do not work
How I can do?

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Karl (June 26, 2015 at 01:35 AM)

Hi there,
If I choose to pay for the Premium account and then more than 1000 submissions are sent in a month. What will happen to those which are in excess? Do I have to upgrade to Economy to receive them? Please explain.
Thank you!

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guest_50395844274058 (October 19, 2015 at 11:49 AM)

I've been trying to upgrade for 2 days and it won't let me. I've sent multiple messages to support and have had no answers. My account is now disabled and my clients are upset. I love your site but the customer service response is terrible. Your website states that it is 24/7 but I haven't had any assistance at all. My Fortune 500 client is upset. Please help!!!
Renee Schwendimann

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jphughes21 (October 22, 2015 at 11:34 AM)

I upgraded a few days ago to stop my link from being disabled - i received the payment verification and the funds have been deducted from my account - now today I receive another email advising the link is going to be disabled because I haven't upgraded. Please look into this and update my account accordingly ASAP.

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smrsch (December 07, 2015 at 09:29 PM)

I want to use the Bronze service for Dec 2015 and Jan 2016 only. What steps to stop the recurring service?

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facturamelo (January 06, 2016 at 03:59 AM)

No me aparece la opción de pago PayPal

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sbleby (January 27, 2016 at 06:41 PM)

URGENT - My forms for an international event will close in 2 hours due to an account error - I am already a sub-user of another account which we are paying for - so not sure why I'm listed as a free account with limited space. Can you please correct ASAP?

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gramedia (March 01, 2016 at 05:08 AM)

i try to upgrade but is stuck in payment box.
Why? and how to solve it?

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100blackmen (March 21, 2016 at 02:33 PM)

I recently upgraded my account from bronze to Silver. The paymemt has posted from my Paypal account, but my forms are still being blocked. How can I correct this quickly? I have multiple forms that are used everyday by my client.


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da_account (May 26, 2016 at 12:22 PM)

Hi, i'm planning to upgrade my account from starter to bronze but worries that if i upgraded account will effect all current data? how fast is the services to upgrade account?Will the URL also change it?

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hepl_ill (June 22, 2016 at 01:24 PM)


I upgraded my account today to a Gold 2 year plan with a credit card. At that time, our submissions for the month were over the limit - but our forms still appeared to be active. Later on in the day, we noticed that the forms have gone down and are giving users the "over quota" message. How soon can I expect our account to be upgraded and forms to be active again?

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moeitani (July 06, 2016 at 07:50 PM)

I'm having the same issue and would like to upgrade my account to Silver. Using my username moeitani

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smunyan (September 29, 2016 at 01:52 PM)

We went over our submissions limit and have been trying to upgrade for the last hour. It still isn't working and our clients cannot access the forms. Please help! I sent an email requesting a phone call because I have a new credit card to use for purchase. Thank you!

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psychedelichana (March 14, 2017 at 12:35 AM)

how to upgrade to platinum?

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Florentina (July 03, 2017 at 08:44 PM)

How do I upgrade my acount.

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uae0786 (July 19, 2017 at 12:32 AM)

I doing Upgrade but I think same problem or maybe I know understand how to Upgrade.

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bobkayaraya (July 24, 2017 at 07:35 PM)

I've been trying to upgrade for 2 days and it won't let me. i clicked UPGRADE from Bronze ro Sliver, it said 'succesfully"..but nothing happen in my jotform

My account is now disabled and my clients are upset. My Fortune 500 client is upset. i love your website. Please help!!!

bob kayaraya

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