How to resend Docusign to one person

Last Update Date: 
How to resend Docusign to one person

How to resend Docusign to one person: Quick tips

  • Do NOT click the large “Resend” button at the top of an active envelope, as this sends a reminder to all pending recipients who are actively able to sign.
  • To safely resend to just one person, go into Correct mode, click the Customize button next to the signer’s name, write them a private message, and click Next: Add Fields and then Correct at the top to resend.
  • Alternatively, use Jotform Sign to easily track document status visually.

You’ve just received the message you’ve dreaded ever since you started using Docusign: Someone you recently sent a contract to accidentally deleted the email containing the link. Could you please resend?

The panic is real. How can you resend a Docusign email without spamming everyone involved in the contract-signing process?

Docusign is a popular tool, but that doesn’t mean it’s always easy to use. Unfortunately, the “Resend” button doesn’t allow you to be selective, and there’s no other obvious way to handle this situation.

But don’t worry — you’re in the right place. We’ll show you exactly how to resend Docusign to one person, step by step. At the end of this article, we’ll also give you a peek at a better, more intuitive tool you can try: Jotform Sign.

Pro Tip

If you need a primer on the basics of this tool, head over to our resource, What is Docusign?

Docusign: How to resend to one recipient

Follow the directions below if you’re sending Docusign to multiple signers and need to resend to just one party who has lost the original email or needs a gentle nudge, without bothering the rest of the signers.

Important note: If your envelope has a signing order and the intended recipient is NOT next up to sign, these instructions won’t work; Docusign won’t send a notification to someone who cannot yet sign. In that case, you’ll have to wait to execute this Docusign envelope resend process until their turn has arrived. However, if you did not set a particular signing order, the instructions below will work as expected.

Pro Tip

For basic Docusign signing instructions, see our article on how to sign in Docusign.

Here’s how to send a reminder in Docusign to one person:

  1. Navigate to the Agreements page via the menu at the top.
  2. Docusign interface with the Agreements tab highlighted in the top menu
  1. For the agreement you need to resend, click the three vertical dots next to the Resend button and choose Correct from the dropdown menu.
  2. Docusign interface with the Correct button highlighted in the three-dot menu next to the Resend button of an agreement
  1. Expand the Recipients section and scroll down to the person you want to resend to. Click the Customize button and, from the dropdown menu, select Add private message.
  2. Docusign interface showing the "Add private message" option in the Customize dropdown menu next to a recipient's name
  1. Type your message in the box. Then click Next: Add Fields at the top.
  2. Docusign interface with the Private message text box highlighted, as well as the "Next: Add Fields" button in the top menu
  1. Click Correct on the following page.
  2. Docusign interface with the Correct button highlighted in the top menu

You’ll see a notification that the document will be resent, along with your note, to the one recipient as indicated. They will see your message along with a link to the document.

Docusign interface showing a preview of the private message and a Continue button to send it

How to correct and resend to an email address if it bounced

  1. From the Home page, navigate to the Agreements page.
  2. Docusign interface with the Agreements tab highlighted in the top menu
  1. Next to the relevant agreement, click the three vertical dots to the right of the Resend button and choose Correct from the dropdown menu.
  2. Docusign interface with the Correct button highlighted in the three-dot menu next to the Resend button of an agreement
  1. Expand the Recipients section and scroll down to the person you want to resend to. Edit the email address as needed. Then, at the top, click Next: Add Fields.
  2. Docusign interface with an arrow pointing to the Email field next to a recipient's name
  1. On the following page, click Correct at the top and, again, you’ll see a notification that the document will be resent only to the recipient associated with the corrected email.

If you’d prefer to provide a link rather than send an email, follow these instructions for sending a Docusign link. Alternatively, if your group will be meeting in person, here’s how in-person signing works with Docusign.

Try a smarter, frictionless alternative: Jotform Sign

Managing document tracking shouldn’t feel like you’re navigating a minefield. Some tools, like Docusign, have turned what should be simple actions into complex processes that take time or outside expertise to navigate. As a result, there’s always some level of anxiety attached to even basic tasks like follow-ups or resends.

But Docusign isn’t your only option. A more modern, simpler solution is Jotform Sign. One of the most popular Docusign alternatives, Jotform Sign was tailor-made for creating, tracking, and signing electronic documents. It makes navigating through tasks easy and intuitive, so you’ll never have to worry about learning confusing processes or disrupting the natural flow of signature-gathering.

Here are just a few reasons why you’ll love Jotform Sign:

  • Clear visual tracking: You can see all your in-progress workflows at a glance with the Jotform Sign Inbox. It gives you a clear breakdown of who has signed and who is holding up the process, and you can filter and sort documents as needed.
  • Automated reminders: You can set up automated reminder emails before sending documents to save time and keep signing on track. (Here’s a look at how to automate forms in both Docusign and Jotform for a comparison.)
  • Sign preview: You can preview documents and each step of the workflow in advance of sending to ensure signing goes smoothly for everyone.
  • Easy-to-use mobile app: Jotform Sign Mobile makes it easy to create, track, and sign documents from anywhere — and there’s no need for signers to download the app.

With Jotform Sign, you can have confidence in the e-signature process.

Transfer your existing Docusign documents to Jotform Sign. 

Migrate to Jotform Sign

How to manage and remind signers in Jotform Sign

Reminding signers is a snap in Jotform Sign. Here’s how it’s done:

  1. In the Jotform Sign Builder, click Send at the top.
  2. Jotform Sign Builder interface with an arrow pointing to the Send tab in the top menu
  1. Click the Track button in the Sent Documents box.
  2. Jotform Sign Builder interface with the Track button highlighted next to a sent document
  1. In the Sign Inbox, click Send Reminder Email at the top.
  2. Jotform Sign Inbox interface with an arrow pointing to the Send Reminder Email button
  1. Click Send in the confirmation box.
  2. Jotform Sign Inbox interface with the Send button highlighted in the popup box that appears

That’s it — the email will be resent to the recipients who haven’t yet signed the document.

Jotform Sign makes it easy to send, track, and resend signature requests without the unnecessary hoops. So why not start simplifying your e-signature processes today? You can get started with Jotform Sign for free right now. Once you’ve made the switch, you’ll never look back.

FAQs about resending Docusign envelopes

If there’s no signing order in place, then yes, clicking Resend in Docusign will resend the document to everyone who has not yet signed. If there is a signing order in place, clicking Resend only sends to the person who is currently in line to sign next.

A grayed-out Resend button could indicate one of several things: the envelope is still in draft stage, there may be no more active recipients to notify, or the workflow for that document has been closed. It could also mean that you don’t have the authority to send or resend documents within Docusign.

Yes, you can set up automated reminders in Docusign to people who haven’t yet signed after a certain period of time. This includes setting a start date for the first reminder and the frequency of follow-ups. You can also set an automated notification for envelopes that are about to expire.

No. Resending an envelope sends recipients a new email notification with a new link to open the envelope, but links in previous notification emails should continue to work unless they have expired. Whether a recipient needs to verify their identity again depends on the sender’s authentication settings and may also vary by device or session.

AS ALWAYS, CONSULT AN ATTORNEY BEFORE RELYING ON ANY INFORMATION ON THIS PAGE. THE CONTENT ABOVE IS FOR INFORMATIONAL PURPOSES ONLY. JOTFORM IS NOT PROVIDING LEGAL, FINANCIAL OR OTHER ADVICE.

This article is for sales reps, HR professionals, and project managers who are tired of Docusign’s confusing envelope management and terrified of spamming their clients with duplicate emails just to get a single signature.

Send Comment:

Jotform Avatar
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Podo Comment Be the first to comment.