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carsontateAsked on January 27, 2015 at 3:09 PM
Still unable to send individual emails based on highest score/scores
I have been having so many issues with this survey, and nothing seems to work. I feel like it just has to be something simple and possible overlooked.
Heres what I need:
A survey with values added to the questions. (I have that set up already)
Form calculation to add the totals of certain questions. (I have that set up already.)
A customized email to go out depending on the calculation with the highest score (or scores if the highest score is tied). (I have 4 different ones set up already)
Heres’s what I’ve tried:
Created a max() Form Calculation to show the highest of the 4 form calculations and tried to send email based on that being greater than [the other choices]
I have also tried doing the same thing, but with the actual totals ( not using the max() form calculation.
I have previously asked for help but nothing seems to help. Both things I’ve tried but hasn’t worked. All 4 emails keep sending every time. I have attached a collage of photos of the conditions and calculations I have set up.
PLEASE let me know what I can do next. Im getting desperate.
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MikeReplied on January 27, 2015 at 5:54 PM
The problem is that we cannot compare field values using greater than conditions.
Field {tags} are not recognized properly in such conditional rules. I have attached a feature request ticket to this thread, to see if this situation can be improved at some point.
In the meantime, I was able to come up with the next work around.
http://form.jotformpro.com/form/50266410373953
Please clone the form to check the back end.
I have calculated the Max value, and then used it in compare calculation fields.
Then, used the compare fields in email conditions.
The same approach should work on your form.