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polcousineauAsked on August 28, 2015 at 4:19 PM
I had someone just confirm that he submitted a form with a paypal payment. I have not received the form or funds in over 20 minutes. I saw another support thread saying this can take over 1 hour. Is this normal not to have the form OR payment and if yes how can I verify all this is under processing?
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Welvin Support Team LeadReplied on August 28, 2015 at 6:13 PM
I think that particular 1 hour is related to the pending payment notifications. You should receive the Paypal Email is someone really completed the payment. If not, then it is most likely not being successful. I would suggest checking your incomplete payment section. Here's how you can do that:
http://www.jotform.com/help/564-how-to-view-incomplete-payments-of-your-payment-forms/
I would also suggest checking this guide for more details about the incomplete payments:
http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ
Thanks