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ArjenIMINAsked on November 25, 2015 at 10:29 AM
I've installed filters, for example:
If field X contains: Anne, anne, nne, Anne Smith, Smith, smith
Etc.
So if someones name in field X, the email will be sent to them.
But we had a submission which got a contained field, but she doens't received the submission..
How come?
Thank you for your time!
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Kevin Support Team LeadReplied on November 25, 2015 at 1:53 PM
Hi,
Thank you for contacting us.
I've checked your form and I cloned it, when I submit the form and have entered the correct Name, I receive the email, I made the same test for all the conditions you have in your form, then the conditions are working fine, now I also have checked the email log for each email address you are using and I can see all the emails are being sent,any of your forms is in our bounce list.
You can also check your Email History, just refer to this guide :
http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History
Please, add our domain names, to your whitelist as well :
http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
Let us know if it works, we will be glad to assist you.
Regards.