Why am I not receiving email notifications?

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    WilmingtonArtWalk
    Asked on November 29, 2016 at 02:14 PM

    Hello, I've always received email notification to my gmail account. A few months ago I stopped receiving them. I created a new form for our upcoming Feb Art Walk Sign ups and I am not receiving test emails. I want to ensure that I will receive notifications before releasing the link to the public. 
    Thank you. 

     

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    david
    Answered on November 29, 2016 at 03:44 PM

    I checked our email logs for the address in your form and they have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues