What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms disabled although submission limit not reached?

    Asked by VMUN on November 30, 2016 at 12:24 PM

    I'm at 1330 submissions right now, but my limit is 1350. All my forms have been disabled; why?

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    JotForm Support

    Answered by david on November 30, 2016 at 03:08 PM

    The incorrect total was being shown in your account.  I ran our fix and the correct total of 1358 is now shown.  In any case, to say thank you for being a long time JotForm user, I went ahead and reset your regular and SSL submissions for the month.  The reset happens tomorrow anyway.

    If there is anything else we can help with, just let us know.