What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can you switch payment Gateways?

    Asked by millergm on December 01, 2016 at 05:06 PM

    We accidentally set up a form using the wrong payment gateway. Is there a way to switch it to Paypal without recreating it?

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    JotForm Support

    Answered by Kiran on December 01, 2016 at 09:34 PM

    Unfortunately, it is required to delete the existing payment field on the form and add a new payment field. However, it is not necessary to configure all the products again in the new payment wizard by clicking on Yes when it is prompted to keep the products.

    Also, please be noted that if you have received any submissions using the existing payment method, the field information will be lost when you delete the field. You may be need to take a backup of the existing form submission data.

    Hope this information helps! Let us know if you need any further assistance. We will be happy to assist.