What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am receiving a PCI::DPRP Is Disabled error on pay pal credit card payments (pay pal works)

    Asked by spsatlanta on December 02, 2016 at 11:17 AM

    I have a merchant account with pay pal.  I've added the widget for paypal pro.  I've entered the API info and it verifies.  It presents the user with two choices: PayPal or enter credit card.  When a user enters paypal, there is no trouble with the transaction. When the user enters a direct credit card payment, they get an error "PCI::DPRP is disabled for this merchant.


    Any suggestions?  Is this you or PayPal

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    JotForm Support

    Answered by BDAVID on December 02, 2016 at 12:28 PM

    Please contact your PayPal support, and verify that your PayPal credentials are correct, and are actually PayPal Pro credentials.