What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Autoresponder not workingAsked by sgonline on December 05, 2016 at 11:37 AM
I've created this form https://form.jotformeu.com/62712649722358 and set up autoresponder email but for some reason it's not working.
When I test the autoresponder it arrives without a problem and the notification emails are arriving ok.
I've used autoresponder emails in the past without any problems so would really appreciate your help, as no matter what I do I can't seen to get it to work.
I did test your form and I am unable to replicate the issue you are having. I sent a test submission and I did receive the auto-responder email successfully. Please check the screenshot below:
I would suggest you to please test your form again and get back to us if the issue persists. You may also like to let us know the webpage URL where you have embedded your form and we will take a look.
We will wait for your response.