What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    File Cannot Be Saved

    Asked by Scott Cardoza  on December 06, 2016 at 01:11 PM



    I am trying to get the https script links to embed forms, but keep getting the File Cannot Be Saved error. Any ideas? I get it on every form on my account, and sometimes they still save, but I can only use the forms if I already have the links. 

    The forms are not showing on an https website because the browser doesnt load the mixed content. 





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    Answered by KadeJM on December 06, 2016 at 02:20 PM

    So if I understand your issue you're having a problem with getting the embed script for your form from us through your account that is resulting in the "File Cannot Be Saved" Error, correct? 

    Can you please provide us with your account username or related email address containing the forms on your account so that we may investigate?

    I checked your email address for "scott_cardoza@bostonenv.com" but I only found two guest accounts and that may be why you are getting the error possibly since you might need to sign up for an account.

    Additionally, I looked at your page here http://forms.consumerfocusmarketing.com/ but, it appears you're using our JotForm Engine and if that's the case our engine is no longer on sale and is as-is therefore no support is provided for that.

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    Answered by Scott Cardoza  on December 06, 2016 at 02:25 PM

    How do we update our forms to be supported by you then? 

    Under that account we have 3 usernames that I log in with, either Jenn, Colby or David.


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    JotForm Support

    Answered by Kevin_G on December 06, 2016 at 04:42 PM

    As far as I know, as Kade said above, there is no support provided for the JotForm Engine version anymore, it has been discontinued and will not be possible to provide updates or anything that may help in case of errors. 

    Regarding to the accounts I can only find accounts for the username Jenn and Colby, but Jenn was created on 2011 and the this year was the last seen as well, the account for Colby was created on 2007 and there is no record about the last seen. 

    Please do note that in order to help you, we will need to get the link to a working form, and it should be under one account on our main site www.jotform.com.

    If you have any question, please let  us know.