What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Invalid Application credentials

    Asked by TSMPOuterSpace on December 07, 2016 at 04:25 PM

    I am a Dwolla user and am setting up a Jotform to accept payments from clients. I used Dwolla's blog post detailing the process to set up the form and continue to receive this error message when I test the form:

     

    Invalid application credentials. Please contact form owner.

     

    Thank you for your assistance.

    Page URL:
    https://submit.jotform.us/submit/63410502946148/

  • Profile Image
    JotForm Support

    Answered by Jim_R on December 07, 2016 at 07:58 PM

    The error message you're getting implies that something is wrong/incorrect with the credentials you entered when you setup the integration (could be your Dwolla Merchat ID, Application Key, or Application Secret Key).

    Since you mentioned you used Dwolla's blog post for the setup, can you try following our guide instead on Setting-Up-Dwolla-Integration-With-JotForm Please ensure the steps outlined will be strictly followed.

    Once you're sure everything was followed on the guide, and that you have the right credentials, try integrating your form with Dwolla once again by re-entering your Merchant ID, App Key and Secret Key.

  • Profile Image

    Answered by TSMPOuterSpace on December 07, 2016 at 10:45 PM
    Thanks for your reply. I did go through these steps, but I'm now when I
    test out payment I receive this message:
    'Destination account cannot be the same as the current account.'
    Again, appreciate your assistance.
    ...
  • Profile Image
    JotForm Support

    Answered by seth on December 08, 2016 at 02:33 AM

    Hello,

    I checked your form and your settings seem correct. In order to test this integration, you need another Dwolla account which you can use to sign in and send a test payment. Unfortunately we can't test your form using Dwolla integration.

    I hope this answer helps. Please don't hesitate to contact us for your further queries.

    All the best!

  • Profile Image

    Answered by TSMPOuterSpace on December 08, 2016 at 10:45 AM
    Thank you for your response. I have repeatedly received the error message that I mentioned after trying several times to make a payment with my personal account--which is completely separate from the business account. I don't even get as far as the Dwolla login page before getting that error message.
    Appreciate your assistance.
    ...
  • Profile Image
    JotForm Support

    Answered by david on December 08, 2016 at 11:19 AM

    This error will show when you try to pay while logged into the Dwolla account you used to create the Payment integration. This means that you are trying to pay to yourself.  Make sure you are not logged in to your Dwolla account already from the same browser. If your Dwolla login is saved in your browser, it will attempt to use that account automatically.

    Clearing your browsers cache/cookies or browsing in private/incognito mode will ensure you are not logged in.