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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to clear options selected or data entered on hidden fields?

    Asked by EducationInAction on December 07, 2016 at 06:49 PM

    Has this feature been added yet? I have the same problem and need one of our forms to clear responses to questions that have conditional logic if the user goes back and changes a previous response.



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    JotForm Support

    Answered by Kevin_G on December 07, 2016 at 07:03 PM

    If you're setting the fields as hidden with conditions then the value can be cleared, to enable this feature go to the form settings:

    Click on the advanced tab and show more button:

    Scroll a bit and you will find the option to clear hidden fields, you can clear them while they are hidden or when the form is submitted, this way this info is not sent when the form is submitted, or when the user changes his mind then the data previously entered is cleared so new data can be entered again: 

    Please give it a try and let us know if you have any question. 

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    Answered by EducationInAction on December 09, 2016 at 10:48 AM

    Perfect. Thanks!