What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submit button stucks and the form time-outs

    Asked by davibiel on December 08, 2016 at 10:08 AM
    Good afternoon, Hello, I spend a daily amount on Adwords need the form working. Today the JotForm form is not finalizing the sending of the information, it is "Please, wait ...". I need a solution urgently, because I lose money on adwords, lose clients and pay Jotform monthly.
    Page URL:
    www.maquinadecartao.com.br

    Screenshot
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    Answered by davibiel on December 08, 2016 at 10:17 AM

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    JotForm Support

    Answered by candy on December 08, 2016 at 10:37 AM

    Hello,

    I have checked your form named "Clique Aqui e Solicite um Contato" on your website.

    I have fulfilled your form and I was able to submit it successfully. Please check the screenshots below:

    I did not see any issue. I have clicked the Submit button and I have seen the Thank You page immediately. So that, I was not able to reproduce the issue you have mentioned.

    Please check again, if the issue still persists let us know.

    Thanks.