What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why were we downgraded to free even though we paid our subscription?

    Asked by a2034487 on December 08, 2016 at 10:14 AM

    Hi all,

    Seems we're now on the 'free' plan, but we've been paying yearly subscription since 2010 and just recently renewed. 

    suddenly yet another limit to the account has appeared: the 'Total Submission Storage'.

    Because naturally this bar is all red (we are only allowed '500' and are way over) , are we now suddenly expected to start emptying all our forms ??

    Added to that we now all of a sudden have only 240 entries per month allowed, where until last month we had 1100 or so allowed. 

    Could you have a look and correct this please ?? Subscription was renewed very recently


    THanks ! 



  • Profile Image

    Answered by KadeJM on December 08, 2016 at 11:24 AM

    I see you're having an issue with your jotform subscription being free even though you paid and we do sincerely apologize about this inconvenience.

    Upon further investigation I found I am able to confirm payment along with a receipt from us.

    It seems this problem happened possibly due to a small error where your subscription wasn't properly synced with your jotform account.

    Anyhow, I've placed you back on Premium Yearly to match your subscription that I found to fix it but, if you have any other questions or concerns just let us know.