What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My iFrame registration form is giving an error upon submission

    Asked by bcprospects on December 08, 2016 at 11:57 AM

    A 5-2 Bad Gateway error is being displayed when customers try and submit their registration form

    Page URL:

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    JotForm Support

    Answered by Jan on December 08, 2016 at 01:00 PM

    Unfortunately, I wasn't able to replicate the issue. I opened your webpage and I did a test submission in your form. It was successful, the Thank You Page appears after I hit the Submit button.

    It is possible that your users got disconnected or having a connection issue when they try to submit the form. You may suggest trying another browser if the issue persists.

    Hope that helps. Let us know if you're still having issues. Thank you.