What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    delay in updating form

    Asked by lotto64 on December 09, 2016 at 03:33 AM

    Please note that there is a sensible delay in updating

    between .com and european server (i think two different machines).

    For example 15 minutes ago i have modified and saved
    my form at:


    but the public visible form at:


    still shows old informations.

    Thank you for looking into this  issue.


  • Profile Image
    JotForm Support

    Answered by Chriistian on December 09, 2016 at 04:15 AM


    Sorry for the inconvenience.

    We have an ongoing maintenance today. Perhaps it is the reason why it has a delay in updating your form. We tested your form and there was no delay issue on our end.

    If issue still persists, please let us know.

  • Profile Image

    Answered by sumberrizki on December 09, 2016 at 05:21 AM

    dear support,


    i just post a question as a public around 30 minutes a go and still not appear in forum......

    i have a problem from 4 hours ago about file upload and dont get a support until now.....

  • Profile Image
    JotForm Developer

    Answered by Helen on December 09, 2016 at 07:02 AM


    You question was answered. You can follow your answer via this thread: https://www.jotform.com/answers/1007562-File-upload-Error#1

    If you have any questions or issue, feel free contact us.